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Submit your email
We’ll reveal a phone number to call GenerativeAgent® and show a breakdown of what happens behind the scenes during your call.
Instructions
How it works
Next steps
Submit your email to open
Update and exchange orders
You’re contacting a fictional retailer, Hudson Store, about a pair of sneakers you ordered. GenerativeAgent will help you exchange your shoes for another size or simply return the order. When asked to verify your order, you can provide any order number, name, or email to get started.
Approved capabilities for this use case:
Look up and confirm order details
Check inventory for requested size
Process exchange or return
Offer to add related items and promotions
Try asking this
How do I exchange my shoes for a different size?
Will I be charged for shipping on return?
Can I add socks to my new order?
How long until my exchange arrives?
Can I track the return and new shipment?
