[Webinar] Learn how Assurant is scaling AI in the contact center
Watch on-demand

Unlocking the Power of AI in the Contact Center

July 28, 2022
Speakers:
No items found.

About the webinar

Join us to learn how some of the world's most beloved brands like JetBlue and DISH are setting the bar for employee engagement—and delivering loyalty-winning customer service.

Hear how they are using state-of-the-art artificial intelligence across all parts of their organization—from agent calls, chats, quality management, training, to analytics and more. Hear directly from the leaders at both companies on how they're achieving breakthrough success in using AI to:

  • Reduce costs, grow revenue and increase customer satisfaction
  • Improve agent training and decrease agent attrition
  • Maximize value from customer interaction data

You'll get the inspiration you need to create both a winning customer experience and employee experience strategy, with insight on how to execute. You won't want to miss it.

In this webinar you'll:

  • Hear how some of the world's largest brands are using AI to elevate their CX performance
  • Learn how to incorporate new operating models that lower expenses
  • Get insight on new technologies designed to increase agent productivity for both WFH and hybrid environments

What you'll learn:

Purple circle with a checkmark inside it.

About the speakers

No items found.

Register here

Watch the webinar

Get the eBook

Download the eBook

Unlocking the Power of AI in the Contact Center

Download the eBook

What you'll learn

1.

2.

3.

1.

2.

3.

4.

5.

Unlocking the Power of AI in the Contact Center

Oops! Something went wrong while submitting the form.

Join us to learn how some of the world's most beloved brands like JetBlue and DISH are setting the bar for employee engagement—and delivering loyalty-winning customer service.

Hear how they are using state-of-the-art artificial intelligence across all parts of their organization—from agent calls, chats, quality management, training, to analytics and more. Hear directly from the leaders at both companies on how they're achieving breakthrough success in using AI to:

  • Reduce costs, grow revenue and increase customer satisfaction
  • Improve agent training and decrease agent attrition
  • Maximize value from customer interaction data

You'll get the inspiration you need to create both a winning customer experience and employee experience strategy, with insight on how to execute. You won't want to miss it.

In this webinar you'll:

  • Hear how some of the world's largest brands are using AI to elevate their CX performance
  • Learn how to incorporate new operating models that lower expenses
  • Get insight on new technologies designed to increase agent productivity for both WFH and hybrid environments