Capturing crucial context usually suffers with the fast-paced demands of modern CX. Agents must help the customer while both finding information and tracking all pertinent details. Customers get frustrated, agents deal with distraction, and the business isn’t actually getting the insights it needs.
Watch this on-demand webinar to hear Michael Lawder, former CX leader at Apple, Samsung, and EA and current Chief Growth Officer at ASAPP, and Joe Ciuffo, Head of Marketing at ASAPP, as they take listeners through the best practices, processes, and technology that will unlock the value that summarization efforts are meant to deliver without the traditional burdens they impose.
What you can expect to learn:
- Best practices for summarizations, after call work, reducing AHT, keeping agents focused on the customer, and how some of the best companies in the business tackle it
- A step-by-step guide to the business value that you should target with your summarization efforts
- How AI will bolster your summaries, cut AHT, and deliver transformational value
- Why AI-powered summaries are the best place to start your journey with AI
- What to consider when evaluating AI solutions