[Webinar] Learn how Assurant is scaling AI in the contact center
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State of the tech: AI in the contact center

September 19, 2024
15 min
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About the webinar

AI adoption in contact centers is steadily increasing. But are deployments living up to expectations? Where is AI making the biggest impact? What are CX leaders’ biggest concerns with generative AI solutions? And what’s next for AI in CX?

This Execs in the Know report delves into the current state of AI adoption in the contact center, exploring how organizations are leveraging AI technologies to improve the customer experience. And it offers some clear indicators of how CX strategy is already adapting to the rapid pace of AI innovation. 

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What you'll learn:

Which business objective is the biggest driver of AI adoption
How CX leaders are prioritizing AI-powered technologies
Whether contact centers are ready to embrace customer-facing genAI
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Get the eBook

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State of the tech: AI in the contact center

This report by ASAPP and Execs in the Know covers the state of AI in the contact center, how CX leaders prioritize AI-powered technologies, and whether contact centers are ready to embrace customer-facing generative AI.

Download the eBook

What you'll learn

1.

Which business objective is the biggest driver of AI adoption

2.

How CX leaders are prioritizing AI-powered technologies

3.

Whether contact centers are ready to embrace customer-facing genAI

1.

Which business objective is the biggest driver of AI adoption

2.

How CX leaders are prioritizing AI-powered technologies

3.

Whether contact centers are ready to embrace customer-facing genAI

4.

5.

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State of the tech: AI in the contact center

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AI adoption in contact centers is steadily increasing. But are deployments living up to expectations? Where is AI making the biggest impact? What are CX leaders’ biggest concerns with generative AI solutions? And what’s next for AI in CX?

This Execs in the Know report delves into the current state of AI adoption in the contact center, exploring how organizations are leveraging AI technologies to improve the customer experience. And it offers some clear indicators of how CX strategy is already adapting to the rapid pace of AI innovation. 

‍