AI adoption in contact centers is steadily increasing. But are deployments living up to expectations? Where is AI making the biggest impact? What are CX leaders’ biggest concerns with generative AI solutions? And what’s next for AI in CX?
This Execs in the Know report delves into the current state of AI adoption in the contact center, exploring how organizations are leveraging AI technologies to improve the customer experience. And it offers some clear indicators of how CX strategy is already adapting to the rapid pace of AI innovation.
Download the report for the details. You’ll learn
- Which business objective is the biggest driver of AI adoption
- How CX leaders are prioritizing AI-powered technologies
- Whether contact centers are ready to embrace customer-facing genAI
