Metrics that Matter Executive Brief

April 26, 2022

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In this webinar, we’ll break down the ROI equation behind AI-native solutions that deliver meaningful improvements in efficiency, capacity, and customer experience. You’ll also learn how leading companies measure ROI in autonomous AI deployments — from cost savings and containment to reduced repeat contacts and faster resolution times.

June 26, 2025

2:00 pm ET

Many contact centers see the promise of AI agents but struggle with implementation. In this webinar, CX leaders from Assurant share real-world insights on deploying AI effectively, minimizing risk, and delivering measurable CX impact.

April 23, 2025

58 minutes

The future of CX is AI + human collaboration. Learn how they scale capacity, improve CX, and evolve roles in tomorrow’s contact centers.

February 13, 2025

1 hour

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Should you buy an AI agent or build your own?

AI agents are already transforming customer service in some contact centers. But deciding whether to build your own AI agent or buy an enterprise-ready solution can be a tough call. This guide can help you weigh the technical, operational, and strategic considerations behind each path. Whether you're equipped with in-house AI capabilities or exploring third-party options, this ebook offers a clear-eyed view of the trade-offs so you can make the best decision for your business.

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Forrester vision report: Tacit knowledge will power the AI-led contact center

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Evaluating generative AI agents for your contact center

Choosing the right generative AI agent for your contact center isn’t easy. The marketing spin from every tech vendor sounds the same. That makes a fair comparison of solutions more difficult than it ought to be. But one thing is clear, asking the right questions leads to better information. Download the ebook to learn what to ask and what to look for in the answers so you can make the right choice for your business.

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Metrics that Matter Executive Brief

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