Executive Conversation | with

‍John Chambers

‍_{Chairman Emeritus and Former CEO, Cisco Systems}

_{Chambers On-Demand}

_‍‍

"The period when the contact center is viewed as an expense item has come to a close."

John talks candidly about the role of CX in companies, how to implement a customer-first strategy, and align CX investment during times of economic contraction.

Listen to the replay of his 45-minute interview and live Q&A.

‍