A Conversation with Josh Ives about CX

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Executive Conversation | with

Josh  Ives

SVP,  Customer Operations, FanDuel

On-Demand Replay

CX Lessons from Samsung, EA, Altice and FanDuel

Josh Ives, SVP Customer Operations at FanDuel gives insights and tips on what made his programs and teams so successful.

Listen as he talks best practices and technologies that fuel success:

  • Expand digital touch points beyond simple chatbots
  • Use AI to make agents radically more productive, not replace them
  • Apply AI to improve first call response time and throughput
  • Adopt technology like chat intercept to drive higher digital adoption and delight customers
Listen to the 45-minute replay and Q&A.


A Conversation with Josh Ives about CX

Executive Conversation | with

Josh  Ives

SVP,  Customer Operations, FanDuel

On-Demand Replay

CX Lessons from Samsung, EA, Altice and FanDuel

Josh Ives, SVP Customer Operations at FanDuel gives insights and tips on what made his programs and teams so successful.

Listen as he talks best practices and technologies that fuel success:

  • Expand digital touch points beyond simple chatbots
  • Use AI to make agents radically more productive, not replace them
  • Apply AI to improve first call response time and throughput
  • Adopt technology like chat intercept to drive higher digital adoption and delight customers
Listen to the 45-minute replay and Q&A.


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Transform your enterprise with generative AI • Optimize and grow your CX •