Executive Conversation | with

Josh  Ives_‍

SVP,  Customer Operations, FanDuel_‍

On-Demand Replay

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CX Lessons from Samsung, EA, Altice and FanDuel

Josh Ives, SVP Customer Operations at FanDuel gives insights and tips on what made his programs and teams so successful.

Listen as he talks best practices and technologies that fuel success:

• Expand digital touch points beyond simple chatbots
• Use AI to make agents radically more productive, not replace them
• Apply AI to improve first call response time and throughput
• Adopt technology like chat intercept to drive higher digital adoption and delight customers

Listen to the 45-minute replay and Q&A.

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