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Customer Experience Platform

Deliver personalized resolutions instantly by uniting your tools, data, and teams with our AI-native® platform.

Features

GenerativeAgent®

Automate interactions with AI agents

Build

Test & iterate AI agents before going live

Human + AI

Human-in-the-Loop (HILA™) workflow

Observe

Tools for governance, auditing, & control

Interaction Intelligence

One system of record for every customer

Integrate

Connect your systems—no rip & replace

Voice

Natural conversations, instant answers

Safety & Security

Enterprise guardrails & data protection

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Discover real-world use cases and learn how ASAPP can help you drive better outcomes in your contact center like faster resolution, increased efficiency, and improved customer satisfaction.

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Self-service insights

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CSAT improvement

Featured Resource

Figuring out how to get started with a generative AI agent might seem like a daunting task. But it doesn’t have to be. We make it simple with a reliable, data-driven approach to identify interaction types with high automation potential.

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Explore the latest in AI research and CX innovation. See how machine learning can help optimise agent efficiency and improve customer experiences.

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Explore the latest in AI research and CX innovation.

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The best place to learn the latest and greatest in contact center AI.

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Come meet ASAPP in-person at an AI or CX event near you.

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Experts cover critical trends shaping AI-powered customer service.

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Learn the fundamentals of AI agents & agentic customer experience.

Contact Center AI Guides

Dive deep into strategy and tactics for AI-automated customer service.

Guide to AI Customer Service Agents Evaluating Generative AI Agents Safety with Generative AI Agents Buyer’s Guide to CX AI Agents

Why ASAPP

We’ve redefined the human-AI relationship.

About Us

We help solve the toughest problems in customer service.

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Partnerships

Our partner network helps you deploy AI and integrate quickly.

Patents

ASAPP is pioneering research with 70+ backed patents.

Research Papers

In-depth thinking on AI and the future of customer service.

Featured Resource

Inspired by large, complex, data-rich problems, ASAPP goes beyond basic automation to redefine the role of AI in the contact center. See how you can expand contact center capacity.

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GenerativeAgent® Product Tour

Deliver unmatched personalized service with the most capable AI agent. GenerativeAgent powers ASAPP CXP with intelligence that turns every interaction into a fully resolved outcome. Learn more about GenerativeAgent.

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GenerativeAgent has precision, oversight, and control baked in—so you can deliver faster, smarter service on voice and chat without sacrificing trust. Explore the latest features released here.

Learn More

Ensuring a successful deployment of generative AI agents depends on choosing the best use cases to target first. We make it simple with a reliable, data-driven approach to identify interaction types with high automation potential.

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Download the ebook to learn what a holistic generative AI strategy looks like for your contact center. You’ll discover how AI can behave like your best agents, a framework to get started, and how to use AI to achieve transformative results.

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