[Webinar] Learn how Assurant is scaling AI in the contact center

Product

The GenerativeAgent® Platform

Fully automate customer interactions with the most capable AI customer service agent you’ve ever met. GenerativeAgent resolves complex customer issues on its own over voice or chat.

Overview of all Products

Features

Human in the Loop

Reduce transfers and speed resolution with HILA™

Safety & Security

Enterprise-grade guardrails and data protection measures

Conversation Monitoring

Monitor quality in real time to ensure accuracy

ASAPPMessaging

Scale digital capacity and self-service at a lower cost to serve with the AI-native chat solution

AutoSummary

Reduce handle time with post-interaction summaries on every interaction

AutoCompose

Automate personalized agent responses at every turn of every conversation

AutoTranscribe

Transcribe every call with unmatched speed and accuracy to enable QA

Explore ASAPP

Talk to GenerativeAgent

Discover how ASAPP helps CX teams handle more interactions, resolve issues faster, and improve customer satisfaction—without adding headcount.

Solutions

How we can help

Discover real-world use cases and learn how ASAPP can help you drive better outcomes in your contact center like faster resolution, increased efficiency, and improved customer satisfaction.

Industry

Travel & hospitality

Insurance

Financial services

Retail

How we help

Self-service insights

Quality assurance

Real-time agent assist

CSAT improvement

Figuring out how to get started with a generative AI agent might seem like a daunting task. But it doesn’t have to be. We make it simple with a reliable, data-driven approach to identify interaction types with high automation potential.

Results

Resources

All Resources

Explore the latest in AI research and CX innovation. See how machine learning can help optimise agent efficiency and improve customer experiences.

Explore

All Resources

Events

Come meet ASAPP in-person at an AI or CX event near you.

Blog

The best place to learn the latest and greatest in contact center AI.

Webinars

Experts cover critical trends shaping AI-powered customer service.

eBooks

Explore downloadable content on reimagining customer service with AI.

Product Resources

Want to share ASAPP with your team? Download shareable resources here.

Documentation

Find information on how to use ASAPP as a platform or integration.

Contact Center AI Guides

Dive deep into strategy and tactics for AI-automated customer service.

Buyer’s Guide to Gen AI Agents Safety with Gen AI Evaluating Gen AI Agents

Why ASAPP

We’ve redefined the human-AI relationship for increased contact center capacity at a lower cost. We’ve built the roadmap to value realization.

Explore ASAPP

Why ASAPP

About Us

We help solve the toughest problems in customer service.

ASAPP in the News

Follow along with notable moments and milestones.

Partnerships

Our partner network helps you deploy AI and integrate quickly.

Patents

ASAPP is pioneering research with 64 backed patents (and 35 pending).

Research Papers

In-depth thinking on AI and the future of customer service.

Inspired by large, complex, data-rich problems, ASAPP goes beyond basic automation to redefine the role of AI in the contact center. See how you can expand contact center capacity.

Get Started Product Tour

ASAPPMessaging Platform

Experience the AI-native® CX platform that drives digital adoption, boosts self-service, and creates better agents. Learn more about ASAPPMessaging

Explore more resources on ASAPPMessaging

Ebook cover image with the title "Avoiding Digital Disappointment".

All digital CX platforms aren’t created equal. Some are digital-first. And some aren’t. This eBook reviews the 3 main causes of disappointing digital CX (for customers and contact centers), why a digital-first platform outperforms a traditional omnichannel solution, & how to shift to a digital-first approach.

Learn more

Cover image for the with the title "ASAPP is this market's undisputed leader in AI-led innovation".

New report evaluates the top Digital Customer Interaction Solutions. We are honored to be named not only a leader in The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024 report, but to be called “this market’s undisputed leader in AI-led innovation.”

Learn more

Ebook cover image with the title "Choosing the Right Digital Platform for Your Contact Center".

This eBook will help you learn how to choose a digital CX platform that will equip you to create digital experiences that satisfy your customers, boost efficiency in your contact center, and lower your costs.

Learn more