Engage the ASAPP Customer Experience Performance (CXP) platform to significantly improve organizational throughput – and CSAT scores at the same time.
Inflexible and archaic architectures limit your ability to improve CX performance. Continually adding layer after layer of technology hasn’t cut the number of agents, reduced costs, or made happier customers like they promised.
AI + human drives powerful performance gains
Our technology is specifically designed to help your agents serve your customers better. (Because, despite the promises of so many vendors, bots have not replaced your agents.)
Capturing the Agent Journey
Through machine learning the platform gains insight on exactly how your best agents address your customers’ needs. It’s not just the conversation, but the combination and sequence of words and actions – that make up the Agent Journey.
Automation done right
Automation is an integral part of the CXP platform – but unlike legacy tools it doesn’t use rules-based programming that grows brittle. And, it’s not used solely to keep customers away from agents. ASAPP brings AI-driven automation to every aspect of the interaction, handling routine tasks before, during, and after agent conversations – and when the system learns enough, it takes action to serve customers on its own.
Voice, digital, and automated interactions all feed and benefit from the system. Agents have full context as they engage with customers – and customers enjoy a seamless, personalized relationship regardless of how they contact you.