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Adrian Botta

Adrian Botta is a Data Scientist at ASAPP, where he builds products to help our customers understand how agents can more effectively use their tools and identify opportunities for automation. Prior to ASAPP, Adrian studied Economics and Statistics at Carnegie Mellon University and worked at PwC’s AI Accelerator, focused on building natural language processing and computer vision models for customers in construction management, healthcare, and reinsurance.

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Containment rate isn’t enough. Learn how to measure AI agent performance using goal completion, accuracy, guardrails, and experience quality.

What airlines and JetBlue teach us about building agentic customer experience, where AI and humans work together to handle complex service interactions.

How an agentic platform improve customer service in travel and hospitality by enabling proactive support, personalization, and seamless omnichannel experiences.

ASAPP's FinOps journey: how we reduced cloud costs by 45% in two years and built a culture of accountability, optimization, and continuous improvement.

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ASAPP earns HITRUST Certification, reinforcing its commitment to secure, compliant, and enterprise-ready generative AI.

AI security questionnaires are proliferating, frameworks are still maturing, and every vendor claims to be "responsible". ASAPP built the AI transparency portal to cut through that noise and give you actionable information upfront.

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