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CX in the City
Join us for coffee, croissants, and contact centers with CX executives at some of the world’s largest enterprises.
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Meet our CX speakers
Max Black
Vice President, Strategic Accounts
Part of the early team at IBM Watson and now leading Strategic Sales at ASAPP, Max has spent the past decade focused on bringing to bear the value of AI and machine learning technologies for large enterprises, particularly in the Customer Experience space. Despite his work, sometimes he, too, just wants to “talk to an agent”.
Part of the early team at IBM Watson and now leading Strategic Sales at ASAPP, Max has spent the past decade focused on bringing to bear the value of AI and machine learning technologies for large enterprises, particularly in the Customer Experience space. Despite his work, sometimes he, too, just wants to “talk to an agent”.
Bill Price
President& Founder of Driva Solutions, LLC
Bill Price started Driva Solutions in September 2001 to help companies achieve the delicate balance between cost containment and greater customer loyalty, and is the lead co-author of three books: The Best Service is No Service; Your Customer Rules!; and The Frictionless Organization. Bill served as Amazon’s 1st WW VP of Customer Service and before that was VP & CM of MCI Call Center Services, COO & CFO with a start-up in San Francisco, and a Senior Engagement Manager with McKinsey & Company.
Bill Price started Driva Solutions in September 2001 to help companies achieve the delicate balance between cost containment and greater customer loyalty, and is the lead co-author of three books: The Best Service is No Service; Your Customer Rules!; and The Frictionless Organization. Bill served as Amazon’s 1st WW VP of Customer Service and before that was VP & CM of MCI Call Center Services, COO & CFO with a start-up in San Francisco, and a Senior Engagement Manager with McKinsey & Company.
Whitnee Hawthorne
Former Vice President of Customer Support at JetBlue and Chief Customer Officer at Navan
Whitnee Hawthorne is a seasoned chief customer operations officer renowned for her expertise in designing effective customer contact strategies. With a knack for driving employee engagement, enhancing customer satisfaction and process optimization, Whitnee excels in building cross-functional coalitions and establishing compelling visions for operational excellence. Whitnee is poised to drive transformative change in any organization.She is the host of the upcoming CS Conversations Podcast and resides in McDonough, Georgia.
Whitnee Hawthorne is a seasoned chief customer operations officer renowned for her expertise in designing effective customer contact strategies. With a knack for driving employee engagement, enhancing customer satisfaction and process optimization, Whitnee excels in building cross-functional coalitions and establishing compelling visions for operational excellence. Whitnee is poised to drive transformative change in any organization.She is the host of the upcoming CS Conversations Podcast and resides in McDonough, Georgia.
ASAPP is revolutionizing the contact center world. We elevate human capabilities with our Generative AI solutions and tackle the most complex problems in data-rich customer service environments where automation can save costs and improve customer experiences.
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Here’s what that
looks like
Companies cut their spend to serve customers and get rich, actionable insights to understand all interactions
The customer experience is transformed capturing lost revenue opportunities and increasing NPS
Agent productivity increases, boosting performance metrics and quality
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Transform your enterprise with generative AI • Optimize and grow your CX •
Transform your enterprise with generative AI • Optimize and grow your CX •