Improve agent success with real-time support
Proactively address quality issues
Identify and resolve quality issues as they happen. Maintain high standards of service by preventing small problems from becoming larger ones.
Serve customers better
Provide faster, more accurate resolutions by leveraging AI-driven insights. Generate a higher customer satisfaction rating and loyalty to your brand.
Deeper Insights with historical data
Utilize historical data to analyze trends and spot anomalies. Gain a deeper understanding of operational performance for long-term improvements.
Use historical data to spot trends and improve agent performance
1.
Real-time analysis
Our AI analyzes every interaction as it happens. Receive immediate feedback and coaching opportunities to improve your agent performance.
2.
Comprehensive summarization
AutoSummary™ generates detailed notes from each customer interaction. It provides you with the insights you need without burdening agents with administrative tasks.
3.
Trend analysis
Leverage historical data to identify patterns and correlations. Guide strategic decisions for your business and make continuous improvement.
Enhance quality in real-time with instant coaching
Improve quality on the spot
Monitor agent performance in real-time and provide instant coaching to address issues as they arise.
Long-term strategic improvements
Analyze historical data to identify trends and areas for improvement. Guide long-term initiatives and boost overall customer service performance.
Proactive quality management
Utilize AI-driven insights to manage quality. Ensure consistency and maintain a high level of customer service to drive customer loyalty.
5x increase in digital adoption
280s saved per conversation
45% containment
73,000 workforce hours saved
Works with your contact center platform
GenerativeAgent works with any contact center platform – on-prem or cloud. Native integrations are available for major CCaaS platforms.
Pricing
Monitor agent performance in real-time and provide instant coaching to address issues as they arise.
FAQs
1
How does GenerativeAgent® improve quality management?
2
How does AutoSummary™ enhance quality management?
