ASAPP Differentiators That Drive Automation in Call Centers
AI-Native Efficiency
ASAPP automates routine tasks, allowing agents to focus on high-value conversations. This boosts agent productivity, reduces wait times, and ensures a more efficient contact center.
Scalability
Scale your contact center operations effortlessly with ASAPP. Whether you’re handling seasonal spikes or expanding globally, ASAPP adapts to your needs without compromising performance.
Multichannel Support
Manage all customer interactions—voice, email, chat, and more—in one unified platform. ASAPP’s automation ensures consistency and quality across every channel.
Real-Time Analytics
Track performance and customer satisfaction in real-time. ASAPP’s analytics provide immediate insights, helping you improve agent performance and service delivery on the spot.
Enhanced Security
With ASAPP, your customer data is always secure. We provide enterprise-grade encryption and compliance, giving you peace of mind while ensuring operational efficiency.
Seamless Integrations
ASAPP easily integrates with your existing CRM, helpdesk, and other tools. Get up and running quickly with minimal disruption to your current systems.
Explore additional insights on automation in call centers with our latest resources.
ASAPP brings automation to enterprise call centers for top brands around the world.
"GenerativeAgent™ provides support to agents at some of the world’s largest contact centers, leveraging the security and scale of AWS to deliver customer service that quickly solves customer pain points."
"ASAPP's focus on deploying generative AI responsibly contributes to our shared vision of seamless people-AI collaboration, building public trust and achieving better outcomes."
"ASAPP’s GenerativeAgent™ provides enterprises with an amazing opportunity to enable rich and highly contextualized customer experiences while reimagining contact centers and agent empowerment.”
Want to see ASAPP in action?
Explore our interactive product tours to experience key features and see how automation works for you.
Automate resolutions, not just conversations
GenerativeAgent resolves complex customer issues across voice and chat, surpassing the capabilities of traditional agents.
Chat & Self-Service Platform
ASAPPMessaging drives digital adoption through self-service automation and agent efficiency.
