The generative AI agent 100: 100 use cases for contact centers by industry

September 15, 2025
1 hour 37 min
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About the webinar

This guide presents 100 enterprise use cases, organized across 6 industries, where a generative AI agent can drive measurable automation, improve efficiency, and enhance customer experiences. Each use case includes estimated deployment time, value drivers, and sample business metrics to help CX and operations leaders prioritize their automation roadmap.

What you'll learn:

Impactful use cases for generative AI agents in contact centers
Which use cases are quick-win versus complex deployments
Key value drivers: efficiency, CSAT, revenue, cost, and quality
Industry pain points addressable with generative AI agents

About the speakers

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The generative AI agent 100: 100 use cases for contact centers by industry

This guide presents 100 enterprise use cases, organized across six major industries, where a generative AI agent can drive measurable automation, improve efficiency, and enhance customer experiences. Each use case includes estimated deployment time, key value drivers, and sample business metrics to help CX and operations leaders prioritize their automation roadmap effectively.

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What you'll learn

1.

Impactful use cases for generative AI agents in contact centers

2.

Which use cases are quick-win versus complex deployments

3.

Key value drivers: efficiency, CSAT, revenue, cost, and quality

1.

Impactful use cases for generative AI agents in contact centers

2.

Which use cases are quick-win versus complex deployments

3.

Key value drivers: efficiency, CSAT, revenue, cost, and quality

4.

Industry pain points addressable with generative AI agents

5.

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The generative AI agent 100: 100 use cases for contact centers by industry

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This guide presents 100 enterprise use cases, organized across 6 industries, where a generative AI agent can drive measurable automation, improve efficiency, and enhance customer experiences. Each use case includes estimated deployment time, value drivers, and sample business metrics to help CX and operations leaders prioritize their automation roadmap.