Michael Griffiths is a data scientist at ASAPP. He works to identify opportunities to improve the customer and agent experience. Prior to ASAPP, Michael spent time in advertising, ecommerce, and management consulting.
How do you identify the right workflows to automate in the contact center? And quickly implement them? ASAPP was awarded a patent for the technology to meet this challenge. Read more
ASAPP AI models continuously learn from every customer interaction to optimize for your business. Learn why this advanced machine learning is radically more efficient than rules-based systems. Watch now
Let your customer’s engage with you on any channel—and even move between them—seamlessly. Voice, web, mobile. Here’s how to do it right. Watch now