Automate away 70% of agent responses
Help your agents with a big upgrade from generic rules-driven suggestions. Engage the power of AI to predict the needed response at every turn of every conversation and enable them to message without typing. Use AutoCompose with your existing chat/messaging system or get it with ours. Either way you’ll improve your metrics significantly.
Designed for agents
Feed agents AI-driven responses throughout their conversations
Help agents deliver the best response every time. Use machine learning from all your interactions to put exactly what they need at their fingertips. They can select from full response suggestions to message without typing. Plus, when they do type, AutoCompose will suggest words and phrases mid-stream, as well as auto correct for them.
Satisfy customers with better service, build loyalty and CLV
ASAPP customers using this technology have seen significant increases in their customer satisfaction scores. And, no wonder. Their agents are now able to provide the best, most accurate responses as they receive suggestions based on ML models trained by the best agents. Their customers deal with fewer escalations or repeat contacts for the same issue, and get to full resolution faster.
Grow usage, increase accuracy, and advance productivity
Our ML models train and improve on your data. As your agents choose suggestions the models learn, and the relevance and accuracy of suggestions continuously improve. The better the suggestions, the more agents use them and the higher your team’s productivity grows. You’ll accelerate adoption as you serve response suggestions from a global whitelist and a custom response list that you can enable each agent to build for themselves.
Serve agents AI-driven response options
Enable agents to respond with little or no typing
Use it with your messaging system or ours
Deploy easily, get fast results, improve continuously