Automate agent responses at every turn of the conversation
Reduce chat handle time. Give customers faster, more consistent service.
Increase efficiency and lower the cost per chat
Reduce the time agents spend crafting responses throughout every conversation.
Time saved
25%
Reduction in Average Handle Time (AHT)
Agent adoption
80%
Suggested responses by ASAPP AI are used by agents
Consistent quality
60%
Fewer mistakes occur in agent responses with AutoCompose
Less typing, faster service, higher satisfaction
The power of generative AI delivered through an intuitive agent desk.
Context-aware suggestions for every response
At every turn in the conversation, AutoCompose provides suggested agent responses based on the conversation context.
Agents choose and send a suggested response with just a click. Or they can craft their own response. AutoCompose offers in-line suggestions as they type to complete the response automatically.
Personalized for each agent’s communication style
As AutoCompose gets to know your agents, it tailors custom responses to match their individual communication styles. Your agents to serve customers more efficiently – without losing the human touch.
Self-learning AI for continuous improvement
AutoCompose learns from your agents over time. As it observes the choices agents make in customer conversations, it offers better response suggestions.
So, performance improves automatically the more your agents use it.
Better outcomes for your customers and your business
Your contact center can…
Boost efficiency and concurrency
Agents spend less time crafting responses, so they work more efficiently. That reduces handle time and can boost concurrency.
Lower the cost per chat
Quicker resolutions and higher concurrency mean agents can handle more interactions each day. That lowers your cost to serve.
Enhance service quality
Improve the consistency of agent responses. Automatically corrected grammar and spelling increase professionalism.
Your customers get…
Faster resolutions
Customers connect right away – no waiting for the next available agent, even during high-volume periods.
Reduced wait times
Higher concurrency and shorter handle times increase your contact center capacity. That shortens hold times for customers.
A better customer experience
Consistent agent responses and quicker resolutions give customers a more satisfying experience with less effort.
Automate the messy middle
Do more than shave a few seconds. Cut Average Handle Time (AHT) by 25%. It’s easy to automate greetings and closings. That shaves a few seconds from each interaction.
The middle of the conversation is more challenging. It’s messy, varied, and complex. This is where agents spend the bulk of their time crafting unique responses. It’s also where AutoCompose makes the biggest impact.
AutoCompose uses a whole interaction AI model to suggest context-driven responses at every turn in the conversation – including the messy middle.
Get beyond knowledge base retrieval with advanced response automation
Purpose-built for customer service
AutoCompose trains on your actual customer conversations, so its suggestions remain relevant.
Automatically adapts to new topics
As customer behavior changes, AutoCompose automatically adapts to new intents and topics.
Self-learning AI drives performance
AutoCompose learns from every customer interaction, so your productivity gains grow automatically over time.
Fast, flexible deployment options
Deploy AutoCompose with flexible integration options including APIs, plugins, and brower extensions
Trusted by industry leaders
"I really love, love, love (GenerativeAgent)... and it’s so quick!
I’m looking at the time stamps. It took 4 seconds to give the answer. It’s so quick, and it’s so human-like.”
ASAPP achieves the AWS Generative AI Competency.
Learn moreI really love love love (GenerativeAgent)... And it’s so quick!... I’m looking at the time stamps. It took 4 seconds to give the answer… It’s so quick, and it’s so human-like.”
ASAPP achieves the AWS Generative AI Competency.
Learn more