Nirmal Mukhi

Nirmal Mukhi is the Chief Architect at ASAPP, where he builds machine learning capabilities and products. Prior to joining ASAPP, Nirmal held leadership positions in engineering and research at IBM, where he was R&D lead for Watson Education, and served as CTO at TRANSFR. He has over 30 publications (with 4500+ citations), 15 patents, and has appeared on a Discovery Channel documentary about AI.

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The challenge of scaling up AI agent use cases—solved

Reclaiming the strategic value of voice in the agentic enterprise

AutoSummary's 3R Framework Raises the Bar for Agent Call Notes

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ASAPP CEO Priya Vijayarajendran and AI leaders explore challenges and opportunities of deploying AI in Customer Service.

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What airlines and JetBlue teach us about building agentic customer experience, where AI and humans work together to handle complex service interactions.

How an agentic platform improve customer service in travel and hospitality by enabling proactive support, personalization, and seamless omnichannel experiences.

ASAPP's FinOps journey: how we reduced cloud costs by 45% in two years and built a culture of accountability, optimization, and continuous improvement.

"Everyone's transforming with AI." Only 34% actually are. Here's what real enterprise AI progress looks like.

ASAPP’s agentic CX platform unifies AI and human workflows to build trust, orchestrate customer journeys, and drive scalable growth, ROI, and better experiences.

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