Joshua Lachter

Measuring GenAI agents isn’t about sounding human. It’s about outcomes. Here’s what to track to protect your brand and bottom line.

A generative AI agent isn’t built to mimic humans—it’s built to deliver faster, safer, more consistent results in customer service.

How Assurant is using generative AI to boost CX, empower agents, and move toward agentic AI—starting with strategy, not shortcuts.

Discover 6 powerful use cases for AI agents in financial services to boost customer service, cut costs, and scale support with confidence.

Get full visibility into GenerativeAgent’s performance with tools that surface issues, show decision paths, and drive scalable CX quality and ROI.

How Tangerine Bank is using AI to boost CX, empower agents, and redefine the digital contact center—without losing the human touch.

Is your AI agent saving you money—or just creating the illusion of efficiency? Learn how to measure real impact with the metrics that matter.

Discover how autonomous AI agents solve key retail contact center challenges—scaling service, cutting costs, and improving customer experience.

Scalable, secure deployment for CX: How ASAPP supports fast, reliable AI rollouts to meet enterprise needs without slowing developer velocity.

Learn why real AI impact in the contact center starts with solutions designed AI-native—the key to driving value, scale, and loyalty today.

ASAPP’s AI-powered redaction safeguards sensitive data in real time, ensuring privacy, compliance, and trust across all customer interactions.

AI is leading, but humans play a critical role. Explore how human-in-the-loop is reshaping customer service with smarter, safer automation.