Joshua Lachter

Get full visibility into GenerativeAgent’s performance with tools that surface issues, show decision paths, and drive scalable CX quality and ROI.

How Tangerine Bank is using AI to boost CX, empower agents, and redefine the digital contact center—without losing the human touch.

Is your AI agent saving you money—or just creating the illusion of efficiency? Learn how to measure real impact with the metrics that matter.

Discover how autonomous AI agents solve key retail contact center challenges—scaling service, cutting costs, and improving customer experience.

Scalable, secure deployment for CX: How ASAPP supports fast, reliable AI rollouts to meet enterprise needs without slowing developer velocity.

Learn why real AI impact in the contact center starts with solutions designed AI-native—the key to driving value, scale, and loyalty today.

ASAPP’s AI-powered redaction safeguards sensitive data in real time, ensuring privacy, compliance, and trust across all customer interactions.

AI is leading, but humans play a critical role. Explore how human-in-the-loop is reshaping customer service with smarter, safer automation.

AI for CX: Augmentation or Automation? Learn how to balance your investments and maximize ROI in your contact center.

Protecting customer interactions from AI risks requires more than rule-based filtering. Learn how a layered defense approach helps prevent prompt injection.

Make sense of AI vendor claims. Learn the key questions CX leaders should ask to evaluate generative AI agents and find the right fit for their contact center.

CX leaders from ASAPP & Broad River Retail share 5 key steps to adopting generative AI—from journey mapping to human-AI collaboration. Start now. #CX #AI