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Gonzalo Chebi

Gonzalo Chebi, PhD, is a Data Scientist at ASAPP, where he works on improving our products and models using several data sources, building insights based on them, and analyzing the impact our features are providing to our customers. Prior to ASAPP, Gonzalo got his PhD at the University of Buenos Aires, where he worked with robust approaches in Logistic Regression applied to high-dimensional data. He has also worked as a Quantitative Researcher at a Fintech company focused on algorithmic trading strategies and models for cryptocurrencies.

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As AI agents scale, CX shifts from labor optimization to service system design. Learn how to restructure teams, metrics, and operations.

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The old CX model is broken. Explore how agentic AI is reshaping service delivery, workforce strategy, and the future of customer experience operations.

Containment rate isn’t enough. Learn how to measure AI agent performance using goal completion, accuracy, guardrails, and experience quality.

What airlines and JetBlue teach us about building agentic customer experience, where AI and humans work together to handle complex service interactions.

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ASAPP's FinOps journey: how we reduced cloud costs by 45% in two years and built a culture of accountability, optimization, and continuous improvement.

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ASAPP’s agentic CX platform unifies AI and human workflows to build trust, orchestrate customer journeys, and drive scalable growth, ROI, and better experiences.

During a historic US winter storm, an agentic CX platform helped an airline scale instantly, rebook passengers, and boost satisfaction.

Why the fastest path to enterprise AI isn't speed—it's choosing the right use case first. Learn the framework that separates successful pilots from stalled ones.

ASAPP earns HITRUST Certification, reinforcing its commitment to secure, compliant, and enterprise-ready generative AI.

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