Make every customer feel like a VIP by uniting your systems, data, and workflows
Explore ASAPP CXP
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We solve the toughest challenges in customer service with AI

With over a decade serving the world’s largest and most demanding contact centers, we’re pioneering the next era of customer experience—where the contact center is the foundation of the agentic enterprise.

Logo of Astound.Logo of Dish.Logo of Erste & Young.
F100 Retailer.F500 Insurance Company.F500 Telco Company.Logo of JetBlue.

Your customers deserve more

For decades, enterprises have modernized their customer service stacks, but the outcomes haven’t changed.

Customer data is scattered across systems. CRMs, CCaaS systems, and analytics tools do their jobs, but none understand the full customer journey.

With ASAPP, every customer interaction becomes a source of intelligence and action. Our goal is to unlock automation and make every enterprise an agentic enterprise.

The ASAPP Customer Experience Platform (CXP) is how we make that possible. It’s a platform that unifies orchestration, integration, action, data, and insight to deliver truly exceptional customer experiences.

Priya Vijayarajendran
Chief Executive Officier

Headshot of Mike Friedman.

Leadership team

Headshot of Priya Vijayarajendran, CEO of ASAPP.
Priya Vijayarajendran
Board Member; Chief Executive Officer, ASAPP
Headshot of Jo-Anne Sinclair.
Jo-Anne Sinclair
Chief Legal Officer
Headshot of Nirmal Mukhi.
Nirmal Mukhi
Chief Architect
Headshot of Aaron Fullen.
Aaron Fullen
EVP of Sales
Headshot of Devidas Desai.
Devidas Desai
SVP of Product Management
Headshot of Sara Hanley.
Sara Hanley
SVP of Marketing
Headshot of Priya Sawant.
Priya Sawant
SVP of Engineering
Headshot of Mike Friedman.
Mike Friedman
SVP of Finance
Headshot of Mackenzie Smith.
Mackenzie Smith
VP of Customer Growth
Headshot of S.R.K. Branavan.
S.R.K. Branavan
VP of Research
Headshot of Khash Kiani.
Khash Kiani
VP of Security & Trust

Board Members & Investors

Headshot of John Doerr.
John Doerr
Investor and Board Member; Chairman, Kleiner Perkins
Headshot of John Chambers.
John Chambers
Board Member; Chairman Emeritus & Former CEO, CISCO
Headshot of Frank Slootman.
Frank Slootman
Board Member; Chairman and Former CEO, Snowflake
Headshot of Dave Strohm.
Dave Strohm
Investor and Board Member; Partner, Greylock
Headshot of Tiffany Buchanan.
Tiffany Buchanan
Board Member
Headshot of Doug Chertok.
Doug Chertok
Board Member; Managing Partner, Vast Ventures
Headshot of Jamie Montgomery.
Jamie Montgomery
Board Member; Founder and Managing Partner, March Capital
Headshot of Jason Green.
Jason Green
Investor; Founder, Emergence Capital

The road to reinventing customer experience

Here's a look at the milestones, breakthroughs, and bold decisions that shaped ASAPP.

September 2014
One of ASAPP's founders, Gustavo Sapoznik, endures an awful two hour and fifty-six minute phone call with his cable provider. This fateful call leads him to realize how much opportunity there is for business transformation in the contact center.
June 2015
Gustavo partners with Marcus Westin to found ASAPP on a mission to build AI specifically for customer service. They launch the first AI-native® asynchronous messaging platform.
March 2016
Develops the first generative language model that suggests full responses to agents during live customer conversations.
September 2018
Expands to voice with a state of the art speech recognition model and AI summaries, automating the after call work process with free text and enhanced, structured summaries.
May 2024
Launches GenerativeAgent®—a fully capable AI customer service agent that listens, understands, and acts like a top-tier human agent.
November 2025
Launches ASAPP CXP—the customer experience platform that helps you serve customers intelligently, not reactively, by uniting CX systems, data, and workflows in one place.

Locations

Join our team

If you excel in an environment that values deep thinking, impactful research, and rapid execution, ASAPP is the place for you.

Group photo of ASAPP leadership.