Key Features


Accurate Transcription

Delivers highly accurate speech-to-text transcription specifically created for contact center conversations and custom-trained on the language of your business.

Detailed Analysis

Analyzes agent activity in depth, providing insights into how agents serve customer needs and identifying automation and performance improvement opportunities.

Real-time Visibility

Gain real-time visibility into agent and team performance. Enable quick adjustments and proactive management of your team.

Operational Efficiency

Streamline operations by identifying areas where automation can have the biggest impact, involving overall throughput and efficiency.

Customer Care Insights

Extract valuable data about customer care-abouts, operational efficiency, and CX performance from every call.


Enhance Workflows with Clear and Accurate Data

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Accurate Insights from Every Call

Obtain precise and reliable data from every customer interaction. Ensure your analytics are based on accurate information so you can action it.

Streamlined Operations

Utilize insights to streamline operations, automate repetitive tasks, and focus on areas that need the most attention.

Elevated Agent Performance

Enhance agent performance by providing detailed feedback and actionable improvements, leading to increased customer satisfaction.

Improved Throughput

Knowing what causes bottlenecks can help you optimize processes and increase throughput (interactions handled per hour).

How it works

From Accurate Transcription to Real-Time Insights

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Accurate Transcription

Our AutoTranscribe(™) service transcribes every call with industry-leading accuracy, capturing all the nuances of contact center conversations.


In-depth Analytics

Our analytics features analyze your transcriptions, providing a detailed understanding of agent activities and customer interactions.


Real-time Insights

Gain real-time insights into agent performance and operational efficiency, allowing for immediate action and continuous improvement.


Solutions for Support, Sales, and Training

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Customer Support Operations

Enhance your customer support by understanding common issues and training needs through detailed call analysis.

Operational Efficiency

Identify and automate repetitive tasks, freeing up agents to handle more complex tasks.

Performance Management

Provide your agents with detailed feedback and coaching based on real-time insights.

ASAPP Partners - JetBlue

280s saved per


73,000 workforce
hours saved

5x increase in
digital adoption

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Connect Seamlessly

ASAPP’s speech analytics solutions integrates with your customer support and contact center systems. Our solutions can be easily integrated through our API, ensuring a smooth and efficient setup process.


We offer flexible pricing plans tailored to your needs. Contact sales to talk about pricing.

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How does Speech Analytics ensure accurate transcription?

Our AutoTranscribe™ service is custom-trained on the language of your business. It produces highly accurate speech-to-text transcriptions.


Can Speech Analytics be integrated with our existing system?

Yes, Speech Analytics is designed to integrate with your existing customer support and contact center platforms.


What kind of support is available for new users?

We provide comprehensive support including onboarding assistance, training, and ongoing technical support to ensure you get the most out of Real-time Assist.