Transcription and Summarization solutions are not only the foundation of CX intelligence; they are a foundational capability for your AI strategy as well, so you better choose the right ones.

This guide is here to help.
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Not all transcription and summarization solutions are built the same. While some may seem “good enough,” those same products can introduce crippling technological debt, may hamper the effectiveness of your other technology solutions, and may fail to surface the discoverable and actionable insights that you were hoping to achieve.
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If you are serious about finding the right transcription and/or summarization solution, this guide will help you understand:

• Exactly what features and capabilities you need in a transcription and summarization solution, and why they are important
• The specific business value the right solution will bring to your organization - from foundational capabilities to reduced AHT and improved customer satisfaction
• A clear and actionable buyer’s checklist to help you with your search