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November 20, 2025
2pm ET

Shep Hyken joins ASAPP to discuss how AI customer service agents are reviving the importance and potential of the voice channel in contact centers.

October 17, 2025
52 min

Bobby Kovalsky and Hilary Scherer of ASAPP share how you can identify AI agent use cases that deliver quick wins and long-term impact. They’ll discuss common misconceptions, key selection criteria, prerequisites for success, and when (and why) to involve human-in-the-loop workflows.

September 25, 2025
30 min

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The Conversational AI Platforms For Customer Service Landscape, Q4 2025 by Forrester

In a sea of conversational AI vendors, we believe ASAPP stands out. Named a Notable Vendor in Forrester’s Conversational AI Platforms for Customer Service Landscape, 2025 report, ASAPP platform is purpose-built for human + AI partnership, delivering measurable impact through faster resolutions, lower costs, and better customer experiences.

16 min

Generative AI agent use cases for financial services contact centers

Financial institutions face growing complexity in customer service—balancing compliance, risk, and customer expectations. This eBook explores how generative AI agents can securely automate high-impact interactions, from fraud alerts and KYC to loan status and card issues. Learn which use cases deliver measurable ROI while protecting trust and regulatory integrity. Whether you’re in banking, credit unions, or wealth management, this guide helps you identify the fastest path to AI-powered service excellence.

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The generative AI agent 100: 100 use cases for contact centers by industry

This guide presents 100 enterprise use cases, organized across 6 industries, where a generative AI agent can drive measurable automation, improve efficiency, and enhance customer experiences. Each use case includes estimated deployment time, value drivers, and sample business metrics to help CX and operations leaders prioritize their automation roadmap.

1 hour 37 min

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