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Maximize the returns on your CX automation investments

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November 1, 2024
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7 min
Speakers:
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About the webinar

Contact centers are under constant pressure to improve efficiency. And with good reason. Both interaction volume and customer expectations are on the rise. And with agent attrition at a historic high, CX leaders face a never-ending quest to do more with less. 

It’s no wonder that automation is a central component of both CX strategy and the budgets that enable it.

So far, most automation investments fall into two categories, deflection and support. Chatbots are meant to deflect customers away from agents’ queues. And real-time agent assistance takes aim at efficiency and productivity. But both approaches have big limitations that impose a ceiling on your investment returns. 

But with the right investments, you can get a better return. So, the real question is which investments will give you the biggest bang for your buck?

What you'll learn:

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Why current automation strategies fall short
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How to get a better return on real-time agent support
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How to maximize your automation ROI with a genAI agent
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About the speakers

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Get the Ebook

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Maximize the returns on your CX automation investments

CX leaders face a never-ending quest to do more with less as volume, customer expectations, and agent attrition continue to rise. It’s no wonder that automation is at the heart of CX strategy. Most automation aims to deflect volume with self-service or support agents in real time. Both have limitations that minimize your returns. So, how do you get a bigger bang for your automation buck?

Get the eBook

What you'll learn

01

Why current automation strategies fall short

02

How to get a better return on real-time agent support

03

How to maximize your automation ROI with a genAI agent

01

Why current automation strategies fall short

02

How to get a better return on real-time agent support

03

How to maximize your automation ROI with a genAI agent

04

05

Maximize the returns on your CX automation investments

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Contact centers are under constant pressure to improve efficiency. And with good reason. Both interaction volume and customer expectations are on the rise. And with agent attrition at a historic high, CX leaders face a never-ending quest to do more with less. 

It’s no wonder that automation is a central component of both CX strategy and the budgets that enable it.

So far, most automation investments fall into two categories, deflection and support. Chatbots are meant to deflect customers away from agents’ queues. And real-time agent assistance takes aim at efficiency and productivity. But both approaches have big limitations that impose a ceiling on your investment returns. 

But with the right investments, you can get a better return. So, the real question is which investments will give you the biggest bang for your buck?

Transform your enterprise with generative AI • Optimize and grow your CX •
Transform your enterprise with generative AI • Optimize and grow your CX •