Your CX chat platform is supposed to make your life and your agents' lives easier. So, how did things get so complicated, and why are you not seeing the value you were promised from your CX platform? This webinar features Melissa Price, VP of CX and Digital Self-Serve from Altice, Justin Mulhearn, Director of Solutions Engineering from ASAPP, and Nick Molina, Senior Product Marketing Manager from ASAPP, discussing the most common obstacles with CX chat platforms, how generative AI can enhance the experience for your customers and agents, and how GenerativeAgent™ is helping ASAPP customers provide delightful, fully automated service for tier 1 interactions.

Watch this session to learn the following:

• The top 3 reasons you are not seeing the value promised from your CX platform, and what to look for in your next one
• Tips on how to migrate your chat platform with minimal service disruption and minimal friction
• How to discern between AI-native and bolted-on AI solutions, and the reasons why AI-native adds resiliency to your digital strategy
• How to tell if a solution or a vendor is focused on outcomes rather than checking boxes on RFPs

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Request access to learn how to navigate this crowded landscape and pinpoint the solutions that will connect you to your CX goals. Here is a quick preview:

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