Every vendor who sells a generative AI agent for contact centers makes the same big claims about what you can achieve with their product – smarter automation, increased productivity, and satisfied customers. But you can get past the vague language. You just have to ask the right questions. Download the ebook to learn what to ask, so you can spot the differences between solutions and vendors and can make the right choice for your business.
Generative AI agents: Key questions to ask every solution provider
November 26, 2024
6 min
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About the webinar
What you'll learn:
8 key questions to ask to help you assess if a generative AI agent is a good fit for your contact center
What different types of genAI agents can actually do
How to understand a vendor's commitment to AI safety and security
How well each solution keeps a human in the loop
What to look for in a trustworthy solution provider
About the speakers
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Generative AI agents: Key questions to ask every solution provider
Every vendor who sells a generative AI agent for contact centers makes the same big claims about what you can achieve with their product – smarter automation, increased productivity, and satisfied customers. But you can get past the vague language. You just have to ask the right questions. Download the ebook to learn what to ask, so you can spot the differences between solutions and vendors and can make the right choice for your business.
What you'll learn
1.
8 key questions to ask to help you assess if a generative AI agent is a good fit for your contact center
2.
What different types of genAI agents can actually do
3.
How to understand a vendor's commitment to AI safety and security
1.
8 key questions to ask to help you assess if a generative AI agent is a good fit for your contact center
2.
What different types of genAI agents can actually do
3.
How to understand a vendor's commitment to AI safety and security
4.
How well each solution keeps a human in the loop
5.
What to look for in a trustworthy solution provider
Explore other reports
Generative AI agents: Key questions to ask every solution provider
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Every vendor who sells a generative AI agent for contact centers makes the same big claims about what you can achieve with their product – smarter automation, increased productivity, and satisfied customers. But you can get past the vague language. You just have to ask the right questions. Download the ebook to learn what to ask, so you can spot the differences between solutions and vendors and can make the right choice for your business.