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Product

The GenerativeAgent® Platform

Fully automate customer interactions with the most capable AI customer service agent you’ve ever met. GenerativeAgent resolves complex customer issues on its own over voice or chat.

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Features

Human in the Loop

Reduce transfers and speed resolution with HILA™

Safety & Security

Enterprise-grade guardrails and data protection measures

Conversation Monitoring

Monitor quality in real time to ensure accuracy

ASAPPMessaging

Scale digital capacity and self-service at a lower cost to serve with the AI-native chat solution

AutoSummary

Reduce handle time with post-interaction summaries on every interaction

AutoCompose

Automate personalized agent responses at every turn of every conversation

AutoTranscribe

Transcribe every call with unmatched speed and accuracy to enable QA

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Discover how ASAPP helps CX teams handle more interactions, resolve issues faster, and improve customer satisfaction—without adding headcount.

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Discover real-world use cases and learn how ASAPP can help you drive better outcomes in your contact center like faster resolution, increased efficiency, and improved customer satisfaction.

Industry

Travel & hospitality

Insurance

Financial services

Retail

How we help

Self-service insights

Quality assurance

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Figuring out how to get started with a generative AI agent might seem like a daunting task. But it doesn’t have to be. We make it simple with a reliable, data-driven approach to identify interaction types with high automation potential.

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Explore the latest in AI research and CX innovation. See how machine learning can help optimise agent efficiency and improve customer experiences.

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Come meet ASAPP in-person at an AI or CX event near you.

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The best place to learn the latest and greatest in contact center AI.

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Experts cover critical trends shaping AI-powered customer service.

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Explore downloadable content on reimagining customer service with AI.

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Contact Center AI Guides

Dive deep into strategy and tactics for AI-automated customer service.

Buyer’s Guide to Gen AI Agents Safety with Gen AI Evaluating Gen AI Agents

Why ASAPP

Why ASAPP

We’ve redefined the human-AI relationship for increased contact center capacity at a lower cost. We’ve built the roadmap to value realization.

Why ASAPP

About Us

We help solve the toughest problems in customer service.

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Our partner network helps you deploy AI and integrate quickly.

Patents

ASAPP is pioneering research with 64 backed patents (and 35 pending).

Research Papers

In-depth thinking on AI and the future of customer service.

Inspired by large, complex, data-rich problems, ASAPP goes beyond basic automation to redefine the role of AI in the contact center. See how you can expand contact center capacity.

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Videos

Webinars

Why ASAPP

ASAPP Launches CoachingAI, A Generative AI Product to Fully Automate Quality Assurance for 100% of Contact Center Interactions

ASAPP Launches CoachingAI, A Generative AI Product to Fully Automate Quality Assurance for 100% of Contact Center Interactions

ASAPP Launches GenerativeAgent to Automate the Majority of Contact Center Interactions

ASAPP Launches GenerativeAgent to Automate the Majority of Contact Center Interactions

Another AI winter could be coming, but that’s when the real work heats up

Another AI winter could be coming, but that’s when the real work heats up

ASAPP Launches Generative AI AutoAssist to Provide Real-Time Assistance for Contact Center Agent

ASAPP Launches Generative AI AutoAssist to Provide Real-Time Assistance for Contact Center Agent

ASAPP Ranks Among Highest Scoring Businesses on Inc. Magazine’s Annual List of Best Workplaces for 2023

ASAPP Ranks Among Highest Scoring Businesses on Inc. Magazine’s Annual List of Best Workplaces for 2023

ASAPP: Augmenting CCaaS Through Native AI

ASAPP: Augmenting CCaaS Through Native AI

ASAPP named winner in 2023 Artificial Intelligence Excellence Awards

ASAPP named winner in 2023 Artificial Intelligence Excellence Awards

October 31, 2022

If More Is Not Done To Protect Agents, Customer Service Standards Will Fall

If More Is Not Done To Protect Agents, Customer Service Standards Will Fall

October 13, 2022

ASAPP Expands World-Class Engineering Team with New India Office

ASAPP Expands World-Class Engineering Team with New India Office

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Product

Overview GenerativeAgent®Conversation Monitoring Human in the Loop Safety & Security ASAPPMessaging AutoSummary AutoCompose AutoTranscribe

Industry

Financial Services Insurance Retail Travel & Hospitality

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