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Platform

Customer Experience Platform

Deliver personalized resolutions instantly by uniting your tools, data, and teams with our AI-native® platform.

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GenerativeAgent®

Automate interactions with AI agents

Build

Test & iterate AI agents before going live

Human + AI

Human-in-the-Loop (HILA™) workflow

Observe

Tools for governance, auditing, & control

Interaction Intelligence

One system of record for every customer

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Connect your systems—no rip & replace

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Natural conversations, instant answers

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Discover real-world use cases and learn how ASAPP can help you drive better outcomes in your contact center like faster resolution, increased efficiency, and improved customer satisfaction.

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Featured Resource

Figuring out how to get started with a generative AI agent might seem like a daunting task. But it doesn’t have to be. We make it simple with a reliable, data-driven approach to identify interaction types with high automation potential.

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Explore downloadable content on reimagining customer service with AI.

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Experts cover critical trends shaping AI-powered customer service.

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Find information on how to use ASAPP as a platform or integration.

Contact Center AI Guides

Dive deep into strategy and tactics for AI-automated customer service.

Guide to AI Customer Service Agents Evaluating Generative AI Agents Safety with Generative AI Agents Buyer’s Guide to CX AI Agents

Why ASAPP

Why ASAPP

Why ASAPP

We’ve redefined the human-AI relationship.

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We help solve the toughest problems in customer service.

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Partnerships

Our partner network helps you deploy AI and integrate quickly.

Patents

ASAPP is pioneering research with 64 backed patents (and 35 pending).

Research Papers

In-depth thinking on AI and the future of customer service.

Featured Resource

Inspired by large, complex, data-rich problems, ASAPP goes beyond basic automation to redefine the role of AI in the contact center. See how you can expand contact center capacity.

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Why ASAPP

Beyond the Bot: Reimagining Customer Service in the AI Era

Beyond the Bot: Reimagining Customer Service in the AI Era

The Ultimate Guide to the Omnichannel Contact Center

The Ultimate Guide to the Omnichannel Contact Center

ASAPP Achieves the AWS Generative AI Competency

ASAPP Achieves the AWS Generative AI Competency

The AI Build Versus Buy Dilemma: Why The Right Decision Isn't Just About The Tech

Forbes Technology Council

The AI Build Versus Buy Dilemma: Why The Right Decision Isn't Just About The Tech

Introducing Amazon Nova Sonic: A New Gen AI Model for Building Voice Applications and Agents

Amazon Press Release

Introducing Amazon Nova Sonic: A New Gen AI Model for Building Voice Applications and Agents

AI Agent Options Abound, But Who’s Really the Change Agent?

AI Agent Options Abound, But Who’s Really the Change Agent?

Sanity-Check Your Contact Center Agents, Not Just Your Algorithms

Sanity-Check Your Contact Center Agents, Not Just Your Algorithms

ASAPP CEO Named in The Top 50 Women Leaders of San Francisco for 2025

Women We Admire

ASAPP CEO Named in The Top 50 Women Leaders of San Francisco for 2025

ASAPP and Neudesic Partner to Advance Enterprise Generative AI for Customer Service

ASAPP and Neudesic Partner to Advance Enterprise Generative AI for Customer Service

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