Join us at Customer Response Summit

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Don't miss a demo of Generative
Agent during the Innovations Lab

ASAPP is excited to unveil GenerativeAgent: a new way to fully automate agent workflows. GenerativeAgent is an autonomous system that operates at the level of your best human agents in voice and chat.

Attendees of the Innovations lab will get one of the first looks at GenerativeAgent in action right before our product launch. Here's an idea of what you'll see:

  • GenerativeAgent can automate any interactions that go to human agents today. It is not a replacement for existing bots (voice or chat) - it integrates with them to prevent escalations to humans.
  • GenerativeAgent is grounded in two sources:
    APIs, used to retrieve data and take actions that are specific to each customer, enabling hyper personalized automation
    Knowledge Base, used to answer questions about policies, products or services, and technical issues
  • When an escalation to a human agent is needed, the agent now sits behind GenerativeAgent, not speaking directly to the customer but instead assisting the AI in resolving the matter.
Thursday, March 14th at 3:45pm

Meet the ASAPP team attending

Michael Lawder
Michael has deep experience in transforming great companies and brands into customer-first organizations that, in turn, deliver great customer experiences, build loyalty, and drive better business results. Prior to joining ASAPP Michael held CX leadership roles at Samsung, Electronic Arts, and Apple. He is a passionate customer advocate.
Santiago de Buen
Product Manager

Santi is an expert in machine learning and has had a pivotal role in creating our Newest product, GenerativeAgent. Prior to ASAPP, Santi spent time working for BCG, covering competitive business strategies for clients in the US, Mexico, And Central America. He is currently a Stanford MBA Candidate.
Mike Wallerstedt
DIrector, Strategic Accounts

Mike is a global sales leader with deep expertise in helping federal customers and partners adopt modern software development practices. Prior to ASAPP, Mike held roles at EMC, IBM, and VMWare. Mike currently leads partnerships for ASAPP.

We build generative AI for contact centers

Companies cut their spend to serve customers and get rich, actionable insights to understand all interactions

The customer experience is transformed
capturing lost revenue opportunities and increasing NPS

Agent productivity  increases,
boosting performance metrics and quality