Transform Your Contact Center: Meet ASAPP at CCW Orlando
Generative AI is set to make 2025 a breakthrough year for CX. Don’t get left behind—meet ASAPP at CCW Orlando. Qualified accounts that schedule a meeting with our solutions engineers in advance will receive a pair of Beats Solo 4 headphones.
Learn winning AI strategies and explore the future of autonomous CX
About the event
Customer Contact Week is the premier event for customer contact and CX professionals, bringing together industry leaders to explore the latest trends, technologies, and strategies shaping the future of customer support.This year, ASAPP is proud to be a sponsor, showcasing how GenerativeAgent is leading the way in AI-powered CX transformation.
Join ASAPP's exclusive sessions
Chris Arnold, Crystal Collier
Monday, January 27 @ 3:30 PM; Wednesday, January 29 @ 9:10 AM
Workshop
Building a Multi-Channel Service Strategy with Generative AI Agents
Date & Time: Monday, January 27 @ 3:30 PM - 5:00 PM
Generative AI and agentic AI are reshaping contact centers, focusing on resolution and containment over simple deflection. This workshop, hosted by ASAPP and our partners at PTP, will help you design a service strategy that maximizes the potential of generative AI agents.
- A proven framework for designing multi-channel service strategies.
- Practical use cases for generative AI agents.
- Trends shaping reactive and proactive support models.
- KPI tracking recommendations to measure and maximize impact.
Panel Discussion
Beyond Optimization: How Generative AI Solves Customer Problems, Not Just Assists
Date & Time: Wednesday, January 29 @ 9:10 AM - 9:40 AM
Discover how generative AI can go beyond task optimization to solve customer issues independently. What You’ll Learn:
- Challenges with current AI implementations and the gaps generative AI agents fill.
- Insights from industry leaders on leveraging AI to transform customer service.
- The transformative potential of generative AI agents for autonomous issue resolution.
Meet the Speakers
Attend our workshop and panel discussion to learn how Generative AI agents can work with your multi-channel service strategy.
Prior to ASAPP, Chris spent 20 years leading contact center strategy and technology implementation for Verizon and Alltel, leading staff operations, and managing desktop automation and augmentation.
Crystal is a catalyst who drives organizations to better results through data-driven insights and end-to-end CX design. Formerly Head of CX Strategy at Electronic Arts, she has advised Samsung, Chanel, USAA, Navy Federal, and Blue Shield. An industry thought leader, she frequently authors and speaks on CX trends, championing continuous improvement and loyalty.
What can ASAPP do for you?
GenerativeAgent® is the most capable customer service AI agent you’ve ever met. It resolves complex customer issues on its own over voice or chat. Using an innovative human-AI collaboration model, if it gets stuck, it asks a human for help - without making the customer start over.
Faster service for your customers
GenerativeAgent is on duty 24/7 and scales instantly to meet demand.
First contact resolution
Shorter queues for your agents
Save your human agents for higher-value interactions.
Self-service increase
Lower costs for your contact center
Gain limitless capacity to serve customers without increasing costs.
Cost reduction per chat
