Results | ASAPP

Customer Spotlight

ASAPP AI Drives Digital Adoption in JetBlue's CX Transformation

5x increase in digital adoption

280s saved per conversation

45% containment

73,000 workforce hours saved

“We were impressed with the technology that ASAPP brought to the table, but maybe most importantly, ASAPP also has a really complimentary culture to the JetBlue culture. And culture is something that's super important to us. So I think finding that chemistry with a partner played a huge role as well.”

Carol Clements

jetblue

Customer Spotlight

American Airlines

Rising CSAT scores highlight American’s commitment to innovation, omni-channel

11% increase in CSAT scores

50% containment

“We needed a technology partner that shared our strategic vision and that would be innovative and nimble in working with us to get there.”

Kevin MacFarland

american airlines

Executives see top and bottom line impact

↑45%

Increase in NPS for a G100 company

↑3.2X

Increase in sales productivity for a G100 company

↑127%

Increase in organizational throughput for an F500 company

Agents Feel Supported

“This is like machine learning on steroids.”

Agents Feel Supported

"I was on this complicated call...it documented everything.”

Agents Feel Supported

"I can't believe it already learned based on what I said earlier today."

Our products

Transformation Delivered

Generative AI for your contact center. Trained on your data for your complex reality.

Make more efficient agents

Provide real-time guidance for you agents, lower costs, and increase customer happiness.

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Increase sales conversions

Enhance customer engagement and deliver personalized experiences.

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Improve insights & QM

Provide real-time guidance for you agents, lower costs, and increase customer happiness.

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Leverage asynchronous chat

A unified solution addressing agent productivity, low digital adoption, and insights limitations.

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Automate away 80% of agent responses.

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Automate call summaries for 100% of your customer interactions.

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Set specific behaviors and contexts to increase compliance and consistency.

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The most accurate real-time speech-to-text technology.

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Intuitively designed nudgesguide agents at the right moment in the conversation.

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Improve conversions with personalized, context-aware conversations.

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Automate quality scoring on 100% of customer interactions.

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Easily summarize customer issues to improve self-service.

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Get detailed, actionable analytics with a real-time dashboard.

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The best of chat redefined by generative AI.

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Recently Published

Browse Blog

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Playing "keep the customer away from the agent" is a lousy use of automation. A better strategy: Use automation to help the agent resolve customer issues.

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Transform your enterprise with generative AI • Optimize and grow your CX •