We solve the toughest challenges in customer service with AI
With over a decade serving the world’s largest and most demanding contact centers, we’re pioneering the next era of customer experience—where the contact center is the foundation of the agentic enterprise.
Leadership team
Jo-Anne Sinclair
Chief Legal Officer
Nirmal Mukhi
Chief Architect
Devidas Desai
SVP of Product Management
Sara Hanley
SVP of Marketing
Priya Sawant
SVP of Engineering
Mike Friedman
SVP of Finance
S.R.K. Branavan
VP of Research
Khash Kiani
VP of Security & Trust
Board members, investors, and advisors
Gustavo Sapoznik
Founder & Advisor
Somesh Khanna
Board Member and Non-Executive Chair; Senior Partner Emeritus, McKinsey & Company
John Doerr
Investor and Board Member; Chairman, Kleiner Perkins
John Chambers
Advisor; Chairman Emeritus & Former CEO, CISCO
Frank Slootman
Board Member; Chairman and Former CEO, Snowflake
Dave Strohm
Investor and Board Member; Partner, Greylock
Tiffany Buchanan
Board Member; Chief Data Officer, Dataminr
Doug Chertok
Board Member; Managing Partner, Vast Ventures
Jamie Montgomery
Board Member; Founder and Managing Partner, March Capital
Jason Green
Investor; Founder, Emergence Capital
The road to reinventing customer experience
Here's a look at the milestones, breakthroughs, and bold decisions that shaped ASAPP.
September 2014
ASAPP's founder, Gustavo Sapoznik, endures an awful two hour and fifty-six minute phone call with his cable provider. This fateful call leads him to realize how much opportunity there is for business transformation in the contact center.
June 2015
Gustavo founds ASAPP on a mission to build AI specifically for customer service. They launch the first AI-native® asynchronous messaging platform.
March 2016
Develops the first generative language model that suggests full responses to agents during live customer conversations.
September 2018
Expands to voice with a state of the art speech recognition model and AI summaries, automating the after call work process with free text and enhanced, structured summaries.
May 2024
Launches GenerativeAgent®—a fully capable AI customer service agent that listens, understands, and acts like a top-tier human agent.
November 2025
Launches ASAPP CXP—the customer experience platform that helps you serve customers intelligently, not reactively, by uniting CX systems, data, and workflows in one place.
Join our team
If you excel in an environment that values deep thinking, impactful research, and rapid execution, ASAPP is the place for you.
What's shaping the future of AI in CX?
The latest on AI for customer experience - straight from the ASAPP team
