AutoTranscribe is Best-in-Class Transcription: Here's Why That Matters

AutoTranscribe is Best-in-Class Transcription: Here's Why That Matters

AutoTranscribe is Best-in-Class Transcription: Here’s Why That Matters

To deliver exceptional customer experiences at scale, it's critical to recognize the indispensability of accurate, fast, automated transcription. Serving as the cornerstone for comprehending customer needs and preferences at scale, high-quality transcription captures the nuances of every interaction, ensuring no critical insights are lost in translation. This foundational capability empowers contact centers to make well-informed decisions, boost operational efficiency, and provide unmatched customer satisfaction.

As enterprises grow and customer expectations evolve, the need for top-notch transcription solutions becomes even more pronounced. Quality transcription improves data integrity and enables organizations to extract actionable insights from vast amounts of customer interaction data. With the right transcription solution, contact centers can transform data swamps into navigable data lakes, laying the groundwork for future AI endeavors. 

ASAPP AutoTranscribe

In recognizing the critical importance of quality transcription for driving superior customer experiences, ASAPP developed AutoTranscribe with a keen focus on accuracy, speed, and scalability. By understanding that precise transcription forms the bedrock of effective customer interactions, ASAPP AutoTranscribe stands out as a solution meticulously crafted to meet the unique demands of modern CX environments. With its commitment to high accuracy, unparalleled performance, tailored CX models, and rigorous evaluation processes, AutoTranscribe ensures that organizations can harness the power of transcription to elevate their contact center operations and deliver exceptional customer satisfaction.

Why Accuracy and Speed are Paramount

When you are thinking about the performance of transcription solutions, the two metrics that matter the most are accuracy and speed. Here’s why.

Every Word Counts

Most transcription services handle basic conversations well, capturing over 80% of conversations that involve simple words and phrases. However, the real challenge lies in the remaining 20%—the complex, company-specific information critical to understanding and action. AutoTranscribe shines here, offering unparalleled accuracy in transcribing the nuanced and evolving language found in live, human-to-human interactions. 

Every Second Counts

In dynamic live interactions, whether it's a call or chat, every second counts. ASAPP AutoTranscribe stands out as the fastest transcription service, enabling agents to quickly access transcribed content and provide real-time support to customers. This translates into instantaneous responses and seamless information processing, ensuring that interactions progress seamlessly and efficiently.

The most accurate transcription
So you won’t miss the key details showing you exactly what happened in every call

89%+ Accuracy

The fastest transcription
Because real-time problem-solving requires real-time transcription

60ms Latency

Best-in-Class Performance

Focusing on contact centers, AutoTranscribe is built on a foundation of real-world data, utilizing actual calls between agents and customers in its training data. This specialized approach allows for best-in-class performance, significantly outpacing generic transcription services. 

Each deployment is fine-tuned to the client's specific domain, achieving a word error rate (WER) of less than 11% with continuous improvements. The technology boasts low-latency performance, generating text in less than 60ms from the end of an utterance, ensuring conversations are captured seamlessly and accurately.

Industry-leading accuracy
Low-accuracy, high-latency transcription is holding back your contact center.

80% accuracy may sound like it is good enough. However, when 80% of the conversation is composed of simple words, it is the last 20% that holds the most critical, company-specific information you need to fill in the blanks.

Tailored Models for Your Business

The practical benefits of adopting AutoTranscribe are numerous and impactful. For contact centers, the solution's real-time audio processing capability integrates smoothly with standard telephony systems and supports live audio streams, simplifying implementation. By creating and maintaining models that are uniquely tailored to each business's specific needs, AutoTranscribe ensures that critical vocabulary and phrases are accurately captured, enhancing the customer service experience.  

Real-time transcription

Real-time problem-solving requires real-time transcription.

In a live call or chat scenario, speed is of the essence. ASAPP AutoTranscribe impressively achieves remarkably low latency, enabling human and virtual agents to access transcribed content, swiftly enhancing their efficiency, enabling real-time responses and information processing.

Rigorous Evaluation

ASAPP's commitment to ongoing research and development means that AutoTranscribe clients benefit from the latest advances in speech recognition technology, continually improving accuracy and performance. This dedication to excellence and customization makes AutoTranscribe not just a tool but a strategic asset for enhancing the quality and effectiveness of contact center operations.

Your CX future depends on having the right transcription solution.

To realize the value of CX AI technology, highly accurate, real-time transcription should be your first step. Otherwise, your agents, AI solutions, and bots won’t have the information they need when they need it, and the benefits you may be expecting from generative AI solutions will be stunted.

If you have plans to evolve the effectiveness and efficiency of your CX organization, then only AutoTranscribe will do.

Ready to Dive Deeper?

For comprehensive insights into CX transcriptions and their transformative potential, download our eBook "The Modern CX Guide to Transcription." Explore best practices, technologies, and solutions to revolutionize CX with accurate transcription. Elevate agent efficiency, gain valuable business data, and harness the full potential of customer interactions.

Transform your CX strategy with the right transcription solution.

Download the eBook


ASAPP is the AI-native software for contact centers, and ASAPP exists to end bad customer service. We help customer service leaders unlock their full value by minimizing costs & inefficiencies, improving agent compliance & productivity, and surfacing actionable insights while helping you deliver a great customer experience. Our customers are large enterprises who care deeply about leveraging AI to transform CX by delivering unprecedented cost savings and maximizing customer delight.

Want to learn more about ASAPP and how they can help your team? Request a Demo

Lane Hartman

Lane Hartman leads Content and Customer Marketing at ASAPP.

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Transform your enterprise with generative AI • Optimize and grow your CX •