[Webinar] Learn how Assurant is scaling AI in the contact center
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The Modern CX Guide to Transcription

April 11, 2024
9 min
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About the webinar

Good transcription is a foundational technology for CX. It not only enables you to begin to understand exactly why your customers are contacting you, but it also is table stakes for leveraging AI solutions.

If you are looking to definitively know why your customers are reaching out, what happens in those interactions, and ensure that you have the right pieces for a solid technological foundation on which to build the rest of your AI strategy, then this guide is for you. This eBook will cover the best practices and technologies essential for realizing the potential benefits promised by effective transcription. 

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What you'll learn:

How to unlock the value of your data with high-quality transcription services, serving as the cornerstone for future AI strategy and development
How to get the most out of combining transcription with summarization: a synergy that delivers insights greater than the sum of its parts
How to choose a transcription solution that will strengthen your technology stack rather than introduce technological debt
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The Modern CX Guide to Transcription

Good transcription is a foundational technology for CX. It not only enables you to begin to understand exactly why your customers are contacting you, but it also is table stakes for leveraging AI solutions.If you are looking to definitively know why your customers are reaching out, what happens in those interactions, and ensure that you have the right pieces for a solid technological foundation on which to build the rest of your AI strategy, then this guide is for you.This eBook will cover the best practices and technologies essential for realizing the potential benefits promised by effective transcription.

Download the eBook

What you'll learn

1.

How to unlock the value of your data with high-quality transcription services, serving as the cornerstone for future AI strategy and development

2.

How to get the most out of combining transcription with summarization: a synergy that delivers insights greater than the sum of its parts

3.

How to choose a transcription solution that will strengthen your technology stack rather than introduce technological debt

1.

How to unlock the value of your data with high-quality transcription services, serving as the cornerstone for future AI strategy and development

2.

How to get the most out of combining transcription with summarization: a synergy that delivers insights greater than the sum of its parts

3.

How to choose a transcription solution that will strengthen your technology stack rather than introduce technological debt

4.

5.

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The Modern CX Guide to Transcription

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Good transcription is a foundational technology for CX. It not only enables you to begin to understand exactly why your customers are contacting you, but it also is table stakes for leveraging AI solutions.

If you are looking to definitively know why your customers are reaching out, what happens in those interactions, and ensure that you have the right pieces for a solid technological foundation on which to build the rest of your AI strategy, then this guide is for you. This eBook will cover the best practices and technologies essential for realizing the potential benefits promised by effective transcription. 

‍