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Is the Future of CX at Home?

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September 15, 2022
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The future of CX is AI + human collaboration. Learn how they scale capacity, improve CX, and evolve roles in tomorrow’s contact centers.

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February 13, 2025
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1 hour

In this session, ASAPP and PTP share how they partner with clients to deploy the generative AI virtual agent to deliver operational improvements, increased capacity, improved customer satisfaction, and reduced costs.

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January 30, 2025
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2:00 PM ET

Discover how generative AI is poised to reshaping CX in 2025. Gain insights to future-proof your contact center and empower agents for next-gen challenges.

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December 10, 2024
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26 min

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Is the Future of CX at Home?

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Forrester conversation intelligence solutions for contact centers landscape, Q1 2025

Conversation intelligence solutions are transforming contact centers by enhancing agent performance, automating insights, and improving customer interactions. In Forrester’s The Conversation Intelligence Solutions for Contact Centers Landscape, Q1 2025 report, ASAPP has been recognized among notable vendors. Access the complimentary report to explore market trends, how vendors differ, and the key factors to consider when evaluating conversation intelligence solutions for your business.

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Evaluating generative AI agents for your contact center

Choosing the right generative AI agent for your contact center isn’t easy. The marketing spin from every tech vendor sounds the same. That makes a fair comparison of solutions more difficult than it ought to be. But one thing is clear, asking the right questions leads to better information. Download the ebook to learn what to ask and what to look for in the answers so you can make the right choice for your business.

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CCW 2024 November Market Study - Future of the Contact Center

For most contact centers, 2024 was a mixed bag. Customer satisfaction remained distressingly low and executive leadership ramped up the pressure to increase efficiency. The rapid ascent of generative and agentic AI solutions offered hope for the coming year with high-impact use cases that reduce call volume without sacrificing customer experience. Find out how customer care leaders are driving success in 2025 in CCW Digital’s annual Future of the Contact Center market study.

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11 min

Is the Future of CX at Home?

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Transform your enterprise with generative AI • Optimize and grow your CX •
Transform your enterprise with generative AI • Optimize and grow your CX •