Drive powerful performance gains by blending AI with human activity
Despite promises, bots have not replaced your agents. They’re still here–on the frontline with your customers, representing ~80% of the budget for most CX teams. They need help! Agent assist widgets are not enough. Empower your agents with applications that seamlessly integrate AI-driven automation into their workflows and dramatically improve performance.
It’s easy to get started and you’ll see immediate value. We’ll show you how.
Learn their path. Analyze for patterns. Automate processes to help them
Discover all the steps an agent takes to address customers’ needs. Not just what they say, but the actions they take in other systems–in the context of each intent. Analyze where you have the most impactful opportunities to streamline. Then, help your agents by automating portions of their workflow.
“It automates time-consuming processes so I can focus on helping my customer.”
lena, customer service agent
Power your “grow digital” initiative with a modern messaging system
Meet your customers on digital channels and provide a great experience. You’ll build preference for this means of communication and grow loyalty to your brand. Our Digital Interactions application brings together a robust suite of AI services with state-of-art asynchronous messaging functionality.
“The ASAPP system is fantastic. Colleagues love it. And most importantly of all, our customers love it as well.”
Jon Shaw, Head of UK Consumer Sales, Vodafone