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Product

The GenerativeAgent® Platform

Fully automate customer interactions with the most capable AI customer service agent you’ve ever met. GenerativeAgent resolves complex customer issues on its own over voice or chat.

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Features

Human in the Loop

Reduce transfers and speed resolution with HILA™

Safety & Security

Enterprise-grade guardrails and data protection measures

Conversation Monitoring

Monitor quality in real time to ensure accuracy

ASAPPMessaging

Scale digital capacity and self-service at a lower cost to serve with the AI-native chat solution

AutoSummary

Reduce handle time with post-interaction summaries on every interaction

AutoCompose

Automate personalized agent responses at every turn of every conversation

AutoTranscribe

Transcribe every call with unmatched speed and accuracy to enable QA

Explore ASAPP

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Discover how ASAPP helps CX teams handle more interactions, resolve issues faster, and improve customer satisfaction—without adding headcount.

Solutions

How we can help

Discover real-world use cases and learn how ASAPP can help you drive better outcomes in your contact center like faster resolution, increased efficiency, and improved customer satisfaction.

Industry

Travel & hospitality

Insurance

Financial services

Retail

How we help

Self-service insights

Quality assurance

Real-time agent assist

CSAT improvement

Figuring out how to get started with a generative AI agent might seem like a daunting task. But it doesn’t have to be. We make it simple with a reliable, data-driven approach to identify interaction types with high automation potential.

Resources

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Explore the latest in AI research and CX innovation. See how machine learning can help optimise agent efficiency and improve customer experiences.

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Events

Come meet ASAPP in-person at an AI or CX event near you.

Blog

The best place to learn the latest and greatest in contact center AI.

Webinars

Experts cover critical trends shaping AI-powered customer service.

eBooks

Explore downloadable content on reimagining customer service with AI.

Product Resources

Want to share ASAPP with your team? Download shareable resources here.

Documentation

Find information on how to use ASAPP as a platform or integration.

Contact Center AI Guides

Dive deep into strategy and tactics for AI-automated customer service.

Buyer’s Guide to Gen AI Agents Safety with Gen AI Evaluating Gen AI Agents

Why ASAPP

Why ASAPP

We’ve redefined the human-AI relationship for increased contact center capacity at a lower cost. We’ve built the roadmap to value realization.

Why ASAPP

About Us

We help solve the toughest problems in customer service.

ASAPP in the News

Follow along with notable moments and milestones.

Partnerships

Our partner network helps you deploy AI and integrate quickly.

Patents

ASAPP is pioneering research with 64 backed patents (and 35 pending).

Research Papers

In-depth thinking on AI and the future of customer service.

Inspired by large, complex, data-rich problems, ASAPP goes beyond basic automation to redefine the role of AI in the contact center. See how you can expand contact center capacity.

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Why ASAPP

AI Leaders Podcast #20: Natural Language Processing

Accenture AI Leaders Podcast

AI Leaders Podcast #20: Natural Language Processing

Conversational AI Augments Customer Experiences

The AI Time Journal Podcast

Conversational AI Augments Customer Experiences

Changing the Business Experience

Contact Center Pipeline

Changing the Business Experience

The Challenges for Customer Service Agents

The Challenges for Customer Service Agents

Do you Know Your Return on Investment from CX Transcription?

Do you Know Your Return on Investment from CX Transcription?

How a Level System can Help Forecast AI Costs

How a Level System can Help Forecast AI Costs

Exclusive Talk with Ryan McDonald: Chief Scientist at ASAPP

Exclusive Talk with Ryan McDonald: Chief Scientist at ASAPP

Astound Broadband Selects ASAPP Platform for AI Omnichannel Transformation

Astound Broadband Selects ASAPP Platform for AI Omnichannel Transformation

February 20, 2022

ASAPP Proposes New Pre-Trained ASR Models (SEW) to Improve Performance-Efficiency Over Wav2Vec 2.0

ASAPP Proposes New Pre-Trained ASR Models (SEW) to Improve Performance-Efficiency Over Wav2Vec 2.0

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Product

Overview GenerativeAgent®Conversation Monitoring Human in the Loop Safety & Security ASAPPMessaging AutoSummary AutoCompose AutoTranscribe

Industry

Financial Services Insurance Retail Travel & Hospitality

Solutions

Real-time Agent Assist Self-service Insights Quality Management CSAT Improvement

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