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Artificial Intelligence for Customer Service

Artificial Intelligence for Smarter Customer Service

Enhance agent productivity, reduce costs, and deliver faster, more personalized support with AI-native® solutions.

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ASAPP Differentiators for AI Support

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AI Automation for Efficiency

Automate basic customer service tasks, allowing agents to focus on high-value interactions. ASAPP helps improve response times, reduce wait times, and elevate customer satisfaction.

Scalability to Meet Demand

Whether you’re dealing with peak season or expanding operations globally, ASAPP’s AI can scale without compromising service quality.

Omni-Channel Support

Engage customers through voice, chat, and more—all within one platform. ASAPP’s AI ensures consistency and efficiency across all channels.

Real-Time Analytics

Monitor agent performance, customer satisfaction, and overall service delivery with ASAPP’s real-time analytics and insights.

Enterprise-Grade

ASAPP ensures all customer data is secure with industry-leading security and compliance features.

Easy Integrations

ASAPP integrates seamlessly with your CRM, helpdesk, and other systems for a smooth, quick deployment.

Resources

GenerativeAgent launch keynote thumbnail image.

The modern contact center is 40 years old. That's decades of bad customer service. Customer happiness is at a 17-year low, agents hate their jobs, and companies are investing billions to run their contact centers. It's time for a change.

KEYNOTE
32 MINUTES
Thumbnail for an ebook called "A practical framework for Generative AI in your contact center".

Learn what a holistic generative AI strategy looks like for your contact center. You’ll discover how AI can behave like your best agents, a framework to get started, and how to use AI to achieve transformative results.

ebook
5 minutes
Thumbnail image for an ebook called "Identifying the Ideal Use Cases for Generative Agent".

Figuring out how to get started with a generative AI agent might seem like a daunting task. But it doesn’t have to be. Ensuring a successful deployment depends on choosing the best use cases to target first. We make it simple with a reliable, data-driven approach to identify interaction types with high automation potential.

ebook
5 minutes
dON’T TAKE OUR WORD FOR IT

Why leading brands love ASAPP

Leading brands use ASAPP’s AI-native customer service to improve operational efficiency and customer satisfaction.

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Real results

"GenerativeAgent™ provides support to agents at some of the world’s largest contact centers, leveraging the security and scale of AWS to deliver customer service that quickly solves customer pain points."

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Rich Geraffo, Vice President and Managing Director
AWS North America
Real results

"ASAPP's focus on deploying generative AI responsibly contributes to our shared vision of seamless people-AI collaboration, building public trust and achieving better outcomes."

Image of Jay Persaud, Global Emerging Technology Ecosystem Leader
Jay Persaud, Global Emerging Technology Ecosystem Leader
Ernst & Young
Real results

"ASAPP’s GenerativeAgent™ provides enterprises with an amazing opportunity to enable rich and highly contextualized customer experiences while reimagining contact centers and agent empowerment.”

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Andrew Duncan, CEO
Infosys Consulting
PRODUCT TOUR

Want to see AI in action?

Explore how ASAPP can enhance your customer care by taking a product tour.

GenerativeAgent

Automate resolutions, not just conversations

GenerativeAgent resolves complex customer issues across voice and chat, surpassing the capabilities of traditional agents.

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ASAPPMessaging

Chat & Self-Service Platform

ASAPPMessaging drives digital adoption through self-service automation and agent efficiency.

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Contact Us

Let’s talk about how ASAPP can help you:

  • Lower operational costs without sacrificing quality
  • Improve customer satisfaction at scale
  • Maximize the value of every interaction
  • Extract actionable insights from every call

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