Cosima Travis is a Director of Product Management at ASAPP. She has worked in product development in various technology sectors with a focus on integrating AI solutions into user-friendly software.
Empower your agents to handle multiple conversations at once the smart way. Use machine learning to dynamically adjust concurrency based on multiple factors. Read more
Reducing AHT—average handle time—can mean big cost savings for contact centers. See how agents informed a new AI-driven capability—with great results. Read more