Cosima Travis

Cosima Travis

Cosima Travis is a Director of Product Management at ASAPP. She has worked in product development in various technology sectors with a focus on integrating AI solutions into user-friendly software.

Increasing agent concurrency without overwhelming agents

Empower your agents to handle multiple conversations at once the smart way. Use machine learning to dynamically adjust concurrency based on multiple factors. Read more

How agents informed an AI-driven feature that saves 30 seconds of handle time

Reducing AHT—average handle time—can mean big cost savings for contact centers. See how agents informed a new AI-driven capability—with great results. Read more