Engage AI to better support agents and reduce attrition.

Move beyond basic agent assist to elevate CX team performance.

As you explore how AI can serve your business, this brief can help you ask the right questions and separate “AI light” offerings from technology that can deliver transformative results.

Learn how to evaluate and calculate the benefits of AI services for the contact center.

Tap into the goldmine of data in your agent disposition notes.

See how AI-driven transcription gives you full visibility into contact center interactions and deeper insights into customer behaviors.

See how ASAPP AI services drive exponential performance improvements across CX teams, delivering measurable results.

See how American Airlines raised CSAT scores and agent efficiency working with ASAPP.

Hear the customer support agents’ perspective on how contact centers can reduce agent attrition and save costs in the $600 billion customer experience industry.

Rethink CX metrics as legacy metrics continue to fall short in providing the insight you need.