Is the Future of CX at Home?
Hear what agents are saying about working from home and how it’s evolving contact center operations.
Latest reports & guides
4 Ways AI Can Improve Agent Productivity
Learn how investing in advanced AI can help agents provide better service, more efficiently.
4 Ways AI Can Improve Agent Engagement and Retention
Engage AI to better support agents and reduce attrition.
5 Things to Look for in a Great Agent Assist Solution
Move beyond basic agent assist to elevate CX team performance.
AI for the Contact Center: 5 Key Considerations
As you explore how AI can serve your business, this brief can help you ask the right questions and separate “AI light” offerings from technology that can deliver transformative results.
Does AI Really Improve Agent Efficiency?
Learn how to evaluate and calculate the benefits of AI services for the contact center.
AutoTranscribe Executive Brief
See how AI-driven transcription gives you full visibility into contact center interactions and deeper insights into customer behaviors.
Real Results Executive Brief
See how ASAPP AI services drive exponential performance improvements across CX teams, delivering measurable results.
American Airlines Case Study
See how American Airlines raised CSAT scores and agent efficiency working with ASAPP.
CX: The Human Factor Research Report
Hear the customer support agents’ perspective on how contact centers can reduce agent attrition and save costs in the $600 billion customer experience industry.