AI Leaders Podcast #20: Natural Language Processing
In this episode of the AI Leaders Podcast, Ryan McDonald, Chief Scientist at ASAPP, talks with Fernadndo Lucini, the Chief Data Scientist of Accenture about NLP.
Conversational AI Augments Customer Experiences
In this episode of the AITJ podcast, we talk to Ryan McDonald about how conversational AI models are revolutionizing call centers, customer experience, and more.
AI, Chat and Contact Center Agents Evolve
The high cost of agent turnover is an enduring issue many contact centers face. ASAPP CXO Michael Lawder explains how AI can help reduce agent churn.
How To Position People at the Center of AI Native Solutions
Centering humans in AI Native solutions can lead to better customer experiences? ASAPP Chief Scientist, Ryan McDonald, shares details on how.
Culture and Communication or Vision and Strategy
In this talk with John Chambers, ASAPP CEO Gustavo Sapoznik shares philosophy on leadership, culture, communication, vision, and strategy.