In this episode of the AITJ podcast, we talk to Ryan McDonald about how conversational AI models are revolutionizing call centers, customer experience, and more.
The high cost of agent turnover is an enduring issue many contact centers face. ASAPP CXO Michael Lawder explains how AI can help reduce agent churn.
Centering humans in AI Native solutions can lead to better customer experiences? ASAPP Chief Scientist, Ryan McDonald, shares details on how.