Transcription and Summarization solutions are not only the foundation of CX intelligence; they are a foundational capability for your AI strategy as well, so you better choose the right ones.
Not all transcription and summarization solutions are built the same. While some may seem “good enough,” those same products can introduce crippling technological debt, may hamper the effectiveness of your other technology solutions, and may fail to surface the discoverable and actionable insights that you were hoping to achieve. If you are serious about finding the right transcription and/or summarization solution, this guide will help.
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