Can AI really impact agent productivity?

May 25, 2022

Speakers:

No items found.

About the webinar

Learn how a research scientist evaluates AI for the contact center

Gain a clear understanding of the mathematical analysis used to measure the impact of AI in the contact center.

Join Heather Reed, PhD, a preeminent voice in AI-driven statistical modeling, for this informative 45-minute Tech Talk webinar.

You’ll:

Hear case studies from two of the most well-known contact centers in the world
Learn how machine learning enables continuous improvement
Understand how AI-driven predictions enable better results than rules-based system

This knowledge you need as you evaluate solutions for your contact center.

What you'll learn:

About the speakers

No items found.

Register here

Watch the webinar

Explore other webinars

Contact center agent churn remains a persistent issue. Learn how generative AI offers a new solution, overcoming traditional remedies that no longer work.

November 19, 2024

Choosing an AI solution that’s right for your contact center is hard. Choosing the one that will protect your brand from novel AI risks while delivering outstanding results is even harder. In this webinar Alisher Yuldashev, ASAPP expert in AI safety and trust, will cover 5 things to watch out for before trusting an AI solution provider with your data and your brand.

October 15, 2024

1 hour

There’s a lot of noise in the market about Generative AI (GenAI), especially in customer-facing roles. If you’re searching for clarity, join us for a frank discussion at the CX Leaders Webinar on what’s true, what’s not, and what requires a nuanced approach when it comes to GenAI agents.

September 17, 2024

1 hour

Get the Ebook

What you'll learn

01

02

03

01

02

03

04

05

Explore other reports

The Practical Guide to Safety with Generative AI Agents in the Contact Center

Generative AI is still a new technology for contact centers. If that newness gives you pause, good. A dose of healthy skepticism is useful for managing risk. But as with other technologies, the early adopters gain a competitive advantage. And the early adopters have already tested the waters with initial deployments of generative AI in customer-facing roles. With the right information, you can do it, too. Safely.

23 min

A Practical Framework for Generative AI in Your Contact Center

Download the ebook to learn what a holistic generative AI strategy looks like for your contact center. You’ll discover how AI can behave like your best agents, a framework to get started, and how to use AI to achieve transformative results.

7 min

State of the Tech: AI in the Contact Center

This report by ASAPP and Execs in the Know covers the state of AI in the contact center, how CX leaders prioritize AI-powered technologies, and whether contact centers are ready to embrace customer-facing generative AI.

15 min