Can AI really impact agent productivity?

Learn how a research scientist evaluates AI for the contact center

Gain a clear understanding of the mathematical analysis used to measure the impact of AI in the contact center.

Join Heather Reed, PhD, a preeminent voice in AI-driven statistical modeling, for this informative 45-minute Tech Talk webinar.

You’ll:

• Hear case studies from two of the most well-known contact centers in the world
• Learn how machine learning enables continuous improvement
• Understand how AI-driven predictions enable better results than rules-based system

This knowledge you need as you evaluate solutions for your contact center.