Messaging
Asynchronous messaging that delivers transformational results
Meet the challenge of growing digital engagement by meeting your customers with a great digital experience. Choose a modern messaging system unlike any other.
We built our Messaging application from the ground up using AI as a core technology. It will support your agents in addressing customers’ needs at the highest level. Your agents will be more efficient and more effective than ever–and your customers will be much happier.
“ASAPP has significantly improved our efficiency in a very short time. Not only are we moving interactions from phone to digital, we’re doing it in a way that both our customers and our crew members love.”
Advance digital engagement with AI-driven asynchronous messaging
Deploy our Messaging application quickly–and start seeing value right away. Your agents will love it. They’re guided on what to say and do throughout the conversation, with many tasks automated. And, your customers will love it too. They get to connect on the channels they choose, and get their issues resolved quickly and accurately.
Asynchronous Communication
Support customers where and how they like
Meet customers where they are—on mobile or web—and provide asynchronous communication, so they can step away and come back without starting all over, just like they do when messaging with friends. Use innovative channels like Apple Messages for Business (Apple Business Chat) and Google Business Messages.
Automated message crafting
Cut message crafting time in half
Predict the needed response at every turn of every conversation so agents can simply pick what to say instead of typing. The system continuously learns from all your interactions to inform the right responses.
Automated workflow
Handle routine tasks for your agents
Automate a variety of workflow tasks before, during, and after agent interactions. Collect information and put it into the right systems automatically, for example. This will reduce the time it takes for agents to address customers’ needs. Plus, you’ll enable your agents to better manage concurrent contacts and complex issues.
Automated summarization
Create disposition notes automatically
Keep agents focused on serving your customers. Have highly accurate summary notes produced automatically. You’ll save time on every interaction. Plus, you’ll get more comprehensive and consistent notes for analysis.
Coaching insights
Improve quality management with detailed, actionable analytics
Get deep visibility into how your teams and individual agents are performing against the metrics you care about. A real-time dashboard, real-time alerts, and a comprehensive set of reports empower leaders to proactively identify and address issues, helping supervisors and agents deliver their best.
Messaging
Key Values
Engages customers where and how they like
Automates responses, tasks, summary notes
Enables a high level of quality management
Deploys quickly and delivers fast value
