Automatically generate enriched summaries with structured data
Reduce handle time on every interaction. Drive downstream analytics and automation.
Cut costs and guarantee quality documentation
Save agents time and build a foundation of end-to-end intelligence to drive your CX strategy.
Faster service
↓90s
Reduction in average handle time / after-call work
Accuracy
100%
Calls correctly dispositioned
Productivity
10%+
Increase in assignments per hour
Generate cost savings and guarantee quality
AutoSummary increases agent productivity by automating call wrap-up, which typically consumes 10-20% of AHT. This helps to remove agent bias and enables valuable custom insights and data extraction.
Maximize revenue
Analyze promotion and offer effectiveness and minimize churn to generate revenue and value
Use the voice of the customer
AutoSummary provides free text summaries and custom data extraction to understand customer calls and enhance KPIs. It helps identify automation opportunities, analyze cross-sell effectiveness, and detect anomalies to improve the customer experience.
Effectively manage risk
Ensure adherence to risk policies and regulatory requirements with custom reporting and anomaly detection
Collect product feedback
Evaluate product and competitor mentions to identify defects and roadmap opportunities
Increase automation
Identify and prioritize intents and workflows that are ripe for automation
“What would you think if I could dramatically reduce the operating expenses of customer service? I could deliver a better experience at the same time. And by the way, I can generate actionable insights across the enterprise that will fundamentally change the way and the speed at which you can resolve issues with our products...that’s what you can do with AutoSummary and AutoTranscribe”
Michael Lawder
F500 CX Executive, ASAPP Advisor
Deploy AutoSummary with our flexible integration options
Real-time SaaS
Results in 10s
Batch SaaS
24-hour turnaround
Batch self-hosted
Lowest cost option
Real-time self hosted
Only on your infrastructure
