TaskUs Partners with Artificial Intelligence Provider ASAPP to Offer a Customer Experience of the Future
CCW BPO of the Year, TaskUs, and Automation Solution of the Year Finalist, ASAPP, Work to Advance Digital Engagement in First Deal
LAS VEGAS, Nevada (December 17, 2021) — TaskUs, Inc. (Nasdaq: TASK), a leading digital outsourcing provider for high growth companies, has announced a strategic partnership with ASAPP, Inc., an artificial intelligence (AI) research-driven company, at Customer Contact Week (CCW). The partnership will unlock the contact center of the future powered by digitally enabled customer service teammates and AI-Native technology to elevate frontline teammates’ performance.
The partnership will combine ASAPP technology with TaskUs specialized services and experience working with fast-growing technology companies to drive exemplary digital customer experience (DCX).
“ASAPP and TaskUs see a clear opportunity to transform how companies interact with their customers. The partnership will deliver significant economic impact and improvement in the metrics that matter to the world’s leading companies as they look for the best customer experience (CX) that protects and grows their brand,” said ASAPP Chief Experience Officer Michael Lawder. “We’re delighted to partner with TaskUs. They are an innovative, people-first company that cares deeply about their culture and 35,600 frontline employees who support over 100 leading technology companies.”
“This partnership between ASAPP and TaskUs is designed to deliver exceptional results for our clients and their customers. ASAPP automates time-consuming service and sales processes to increase overall efficiency, enabling TaskUs teammates to focus on providing differentiated customer experiences and resolve customer issues. They will help TaskUs raise human performance, making our frontline teammates smarter and more effective through advancements in its AI applications and services,” said Jarrod Johnson, TaskUs Chief Customer Officer. “Our partnership with ASAPP represents the most timely, in-demand advantages of digital transformation—an area where TaskUs truly excels—to more large enterprises seeking its benefits.”
TaskUs (Nasdaq: TASK) is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech and HealthTech. As of September 30, 2021, TaskUs had approximately 35,600 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland and Colombia.
ASAPP is a research-based artificial intelligence cloud provider committed to solving how enterprises and their customers engage. Inspired by large, complex, and data-rich problems, ASAPP creates state-of-the-art AI technology that covers all facets of the contact center. Leading businesses rely on ASAPP's AI Cloud applications and services to multiply Agent productivity, operationalize real-time intelligence, and delight every customer. To learn more about ASAPP innovations, visit www.asapp.com.
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