AI to Reduce and Improve Your Contact Center Workforce

Automate what was previously impossible with ASAPP's AI solutions.

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GenerativeAgent Results Are In

34%

fewer agents to resolve same # of requests

23%

reduction in cost per chat interaction

91%

first call resolution rate with GenAgent

49%

increase in customer self-service

The Crisis in Contact Centers

Despite advances in tools, requests outpace agent numbers. To win the day, rethink how to listen and act for your customers.

Endless Attrition

60% of agents planning to quit in six months.

Staffing Shortages

63% of companies can’t find agents

Overwhelming Costs

Average cost of replacing an agent is now $20,300

Customer Misery

In 2024 Customer satisfaction was at a 4 year low.

Partner With ASAPP So Your Contact Center Can

Increase Capacity Without More Staff

  • Avoid outsourcing
  • Skip the learning curve when training new agents
  • No recurring learning & development investment

Increase Capacity of Existing Staff

  • Generative AI makes for better human agents
  • Handle multiple calls & chats at the same time
  • Secure messaging & transactions

Trust Humans in the Loop

  • Added control & security layer
  • Configure for human approvals
  • Seeks support for offline information

Rest on Security & Stability

  • Anti-jailbreaking & hallucination protections
  • Grounded in your sources to stay on topic
  • Enterprise compliance certifications
Real results

"GenerativeAgent™ provides support to agents at some of the world’s largest contact centers, leveraging the security and scale of AWS to deliver customer service that quickly solves customer pain points."

Rich Geraffo, Vice President and Managing Director
AWS North America
Real results

"ASAPP's focus on deploying generative AI responsibly contributes to our shared vision of seamless people-AI collaboration, building public trust and achieving better outcomes."

Jay Persaud, Global Emerging Technology Ecosystem Leader
Ernst & Young
Real results

"ASAPP’s GenerativeAgent™ provides enterprises with an amazing opportunity to enable rich and highly contextualized customer experiences while reimagining contact centers and agent empowerment.”

Andrew Duncan, CEO
Infosys Consulting

Custom Integration With Your Tech Stack

We offer seamless integrations with your tech stack.