AI to Reduce and Improve Your Contact Center Workforce
Automate what was previously impossible with ASAPP's AI solutions.
GenerativeAgent Results Are In
34%
fewer agents to resolve same # of requests
23%
reduction in cost per chat interaction
91%
first call resolution rate with GenAgent
49%
increase in customer self-service
The Crisis in Contact Centers
Despite advances in tools, requests outpace agent numbers. To win the day, rethink how to listen and act for your customers.
Endless Attrition
60% of agents planning to quit in six months.
Staffing Shortages
63% of companies can’t find agents
Overwhelming Costs
Average cost of replacing an agent is now $20,300
Customer Misery
In 2024 Customer satisfaction was at a 4 year low.
Partner With ASAPP So Your Contact Center Can
Increase Capacity Without More Staff
- Avoid outsourcing
- Skip the learning curve when training new agents
- No recurring learning & development investment
Increase Capacity of Existing Staff
- Generative AI makes for better human agents
- Handle multiple calls & chats at the same time
- Secure messaging & transactions
Trust Humans in the Loop
- Added control & security layer
- Configure for human approvals
- Seeks support for offline information
Rest on Security & Stability
- Anti-jailbreaking & hallucination protections
- Grounded in your sources to stay on topic
- Enterprise compliance certifications
Rescue Your Contact Center
Abbreviate customer pain with new tools for a new day
Substitute Agents
GenerativeAgent is scalable support that hears, understands, and acts like a tier-one agent. Learn more
Enhance Agents
ASAPPMessaging learns human behavior to propose the next best response. Rapidly edit or select appropriate answers. Learn more
AI Voice Transcription
AutoTranscribe provides high accuracy, low latency transcription to enable real-time automation and conversation analysis. Learn more
AI Insights Extraction
AutoSummary goes beyond free text summaries and converts unstructured conversation information into structured data for analysis. Learn more
"GenerativeAgent™ provides support to agents at some of the world’s largest contact centers, leveraging the security and scale of AWS to deliver customer service that quickly solves customer pain points."
"ASAPP's focus on deploying generative AI responsibly contributes to our shared vision of seamless people-AI collaboration, building public trust and achieving better outcomes."
"ASAPP’s GenerativeAgent™ provides enterprises with an amazing opportunity to enable rich and highly contextualized customer experiences while reimagining contact centers and agent empowerment.”
Custom Integration With Your Tech Stack
We offer seamless integrations with your tech stack.
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