ASAPP Differentiators for Virtual Agents
Automation at Scale
With ASAPP’s Virtual Agents, you can automate routine customer service interactions, enabling your team to focus on more complex issues, ultimately saving time and reducing operational costs.
Brand Consistency
ASAPP’s Virtual Agents are trained to handle customer interactions in a way that is always aligned with your brand’s voice and current policies, ensuring every touchpoint reflects your company’s values.
Scalability & Flexibility
Virtual Agents can scale to meet the fluctuating demands of your business, from high-volume seasons to global operations, while maintaining consistent quality and customer experience.
Intelligent Escalation
Our Virtual Agents know when a situation requires human expertise. By seamlessly involving human agents when needed, we ensure customers receive the right level of attention.
Low Hallucination Rate
While ASAPP’s Virtual Agents may occasionally experience minor inaccuracies, we maintain a low hallucination rate of 1-3%, ensuring reliable and trustworthy customer interactions.
Easy Integration
ASAPP’s Virtual Agents integrate easily with your existing systems, such as CRM platforms and communication tools, making it simple to enhance your current customer service processes.
Explore the benefits of Virtual Agents in customer service with our case studies and blogs.
ASAPP’s Virtual Agents have helped businesses worldwide.
"GenerativeAgent™ provides support to agents at some of the world’s largest contact centers, leveraging the security and scale of AWS to deliver customer service that quickly solves customer pain points."
"ASAPP's focus on deploying generative AI responsibly contributes to our shared vision of seamless people-AI collaboration, building public trust and achieving better outcomes."
"ASAPP’s GenerativeAgent™ provides enterprises with an amazing opportunity to enable rich and highly contextualized customer experiences while reimagining contact centers and agent empowerment.”
Want to see how ASAPP’s Virtual Agents work in action? Take our product tour today.
Automate resolutions, not just conversations
GenerativeAgent resolves complex customer issues across voice and chat, surpassing the capabilities of traditional agents.
Chat & Self-Service Platform
ASAPPMessaging drives digital adoption through self-service automation and agent efficiency.
