Uplevel Your Customer Support with Virtual Agents
ASAPP’s Virtual Agents deliver consistent, high-quality customer support 24/7, always on-brand and up-to-date.
ASAPP Differentiators for Virtual Agents
Automation at Scale
With ASAPP’s Virtual Agents, you can automate routine customer service interactions, enabling your team to focus on more complex issues, ultimately saving time and reducing operational costs.
Brand Consistency
ASAPP’s Virtual Agents are trained to handle customer interactions in a way that is always aligned with your brand’s voice and current policies, ensuring every touchpoint reflects your company’s values.
Scalability & Flexibility
Virtual Agents can scale to meet the fluctuating demands of your business, from high-volume seasons to global operations, while maintaining consistent quality and customer experience.
Intelligent Escalation
Our Virtual Agents know when a situation requires human expertise. By seamlessly involving human agents when needed, we ensure customers receive the right level of attention.
Low Hallucination Rate
While ASAPP’s Virtual Agents may occasionally experience minor inaccuracies, we maintain a low hallucination rate of 1-3%, ensuring reliable and trustworthy customer interactions.
Easy Integration
ASAPP’s Virtual Agents integrate easily with your existing systems, such as CRM platforms and communication tools, making it simple to enhance your current customer service processes.
Explore the benefits of Virtual Agents in customer service with our case studies and blogs.
The modern contact center is 40 years old. That's decades of bad customer service. Customer happiness is at a 17-year low, agents hate their jobs, and companies are investing billions to run their contact centers. It's time for a change.
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Figuring out how to get started with a generative Al agent might seem like a daunting task. But it doesn't have to be. Ensuring a successful deployment depends on choosing the best use cases to target first. We make it simple with a reliable, data-driven approach to identify interaction types with high automation potential.
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Download the ebook to learn what a holistic generative AI strategy looks like for your contact center. You’ll discover how AI can behave like your best agents, a framework to get started, and how to use AI to achieve transformative results.
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Want to see how ASAPP’s Virtual Agents work in action? Take our product tour today.
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