ASAPP Differentiators for Virtual Agents
High-Quality Support
ASAPP’s Virtual Agents operate around the clock, ensuring that your customers always have access to fast, intelligent, and accurate support—whenever they need it.
Brand Consistency
Our Virtual Agents are always on-brand and up-to-date with your company’s policies, ensuring that every customer interaction is consistent and in line with your messaging.
Cost-Efficient
ASAPP’s Virtual Agents help you manage high volumes of customer inquiries efficiently, reducing operational costs while maintaining the quality of service.
Intelligent Escalation
Virtual Agents know when to escalate complex issues to a human agent. Intelligent escalation ensures that customers receive the most appropriate support.
Low Hallucination Rate
With a 1-3% hallucination rate, ASAPP’s Virtual Agents ensure that your customers receive accurate and reliable responses while maintaining operational efficiency.
Seamless Integration
Integrate Virtual Agents into your existing CRM, helpdesk, and communication tools, ensuring minimal disruption while maximizing your customer support capabilities.
Discover how leading companies are using Virtual Agents to enhance their customer service and improve ROI.
"GenerativeAgent™ provides support to agents at some of the world’s largest contact centers, leveraging the security and scale of AWS to deliver customer service that quickly solves customer pain points."
"ASAPP's focus on deploying generative AI responsibly contributes to our shared vision of seamless people-AI collaboration, building public trust and achieving better outcomes."
"ASAPP’s GenerativeAgent™ provides enterprises with an amazing opportunity to enable rich and highly contextualized customer experiences while reimagining contact centers and agent empowerment.”
Want to see how ASAPP’s Virtual Agents work in action? Take our product tour today.
Automate resolutions, not just conversations
GenerativeAgent resolves complex customer issues across voice and chat, surpassing the capabilities of traditional agents.
Chat & Self-Service Platform
ASAPPMessaging drives digital adoption through self-service automation and agent efficiency.
