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AI for customer SERVICE

Improve Your Customer Service with AI-native Solutions

ASAPP’s AI solutions automate repetitive tasks, boosts agent efficiency, and ensures an elevated customer experience.

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ASAPP Differentiators for AI Customer Care

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Increased Efficiency

Automate Tier 1 support with AI. Help your team focus on complex needs for faster resolution and higher satisfaction.

Scalability

Whether you’re expanding globally or managing seasonal surges, ASAPP’s AI adapts to your business needs.

Multi-Channel

Manage customer service across multiple channels—chat, voice, and more—all from one integrated platform.

Instant Insights

Make quick, data-driven decisions with real-time analytics into customer interactions, agent performance, and service outcomes.

Secure & Compliant

ASAPP’s AI solutions ensures that all customer data is protected with enterprise-level security and compliance standards.

Easy Integration

ASAPP integrates seamlessly with existing CRMs, helpdesks, and customer service tools, ensuring minimal disruption.

Resources

Dive deeper into artificial intelligence in customer service.

Check out our latest blogs, case studies, and more.

GenerativeAgent launch keynote thumbnail image.

The modern contact center is 40 years old. That's decades of bad customer service. Customer happiness is at a 17-year low, agents hate their jobs, and companies are investing billions to run their contact centers. It's time for a change.

KEYNOTE
32 MINUTES
Thumbnail for an ebook called "A practical framework for Generative AI in your contact center".

Learn what a holistic generative AI strategy looks like for your contact center. You’ll discover how AI can behave like your best agents, a framework to get started, and how to use AI to achieve transformative results.

ebook
5 minutes
Thumbnail image for an ebook called "Identifying the Ideal Use Cases for Generative Agent".

Figuring out how to get started with a generative AI agent might seem like a daunting task. But it doesn’t have to be. Ensuring a successful deployment depends on choosing the best use cases to target first. We make it simple with a reliable, data-driven approach to identify interaction types with high automation potential.

ebook
5 minutes
dON’T TAKE OUR WORD FOR IT

Why leading brands love ASAPP

Leading businesses use ASAPP to enhance their customer service operations, driving better outcomes and customer satisfaction.

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Real results

"GenerativeAgent™ provides support to agents at some of the world’s largest contact centers, leveraging the security and scale of AWS to deliver customer service that quickly solves customer pain points."

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Rich Geraffo, Vice President and Managing Director
AWS North America
Real results

"ASAPP's focus on deploying generative AI responsibly contributes to our shared vision of seamless people-AI collaboration, building public trust and achieving better outcomes."

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Jay Persaud, Global Emerging Technology Ecosystem Leader
Ernst & Young
Real results

"ASAPP’s GenerativeAgent™ provides enterprises with an amazing opportunity to enable rich and highly contextualized customer experiences while reimagining contact centers and agent empowerment.”

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Andrew Duncan, CEO
Infosys Consulting
PRODUCT TOUR

See ASAPP in Action

Explore how AI can enhance your customer service operations by taking a product tour.

GenerativeAgent

Automate resolutions, not just conversations

GenerativeAgent resolves complex customer issues across voice and chat, surpassing the capabilities of traditional agents.

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ASAPPMessaging

Chat & Self-Service Platform

ASAPPMessaging drives digital adoption through self-service automation and agent efficiency.

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Contact Us

Let’s talk about how ASAPP can help you:

  • Automate routine customer inquiries
  • Boost agent efficiency with AI
  • Enhance customer service outcomes
  • Lower operational costs

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