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Agentic AI

Uplevel Your Customer Service with Agentic AI

ASAPP’s Agentic AI brings intelligent decision-making to customer support. Provide 24/7 service that’s always on-brand, up-to-date with your policies, and capable of knowing when to escalate issues to human agents.

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ASAPP Differentiators for Agentic AI

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Intelligent Decision-Making

ASAPP’s Agentic AI technology is designed to make smart decisions about when to escalate issues to human agents, ensuring that your customers receive the best support at the right time.

Always On and Up-to-Date

Agentic AI provides continuous service availability, keeping your customer support up-to-date with your latest policies, company values, and product information.

Cost-Efficient, High-Quality Automation

By automating routine interactions, ASAPP’s Agentic AI reduces operational costs while ensuring high-quality service that is aligned with your brand.

24/7 Availability with Human Escalation

ASAPP’s Agentic AI works around the clock, always ready to provide support, while intelligently knowing when a more complex issue needs a human touch.

Security and Compliance

Protect your customers’ data with ASAPP’s security-first approach. Our solutions are built with industry-leading encryption and regulatory compliance in mind.

Easy Integration into Existing Systems

ASAPP’s Agentic AI integrates easily with your current CRM, helpdesk, and customer service tools, making it easy to enhance your support infrastructure.

Resources

GenerativeAgent launch keynote thumbnail image.

The modern contact center is 40 years old. That's decades of bad customer service. Customer happiness is at a 17-year low, agents hate their jobs, and companies are investing billions to run their contact centers. It's time for a change.

KEYNOTE
32 MINUTES
Thumbnail for an ebook called "A practical framework for Generative AI in your contact center".

Learn what a holistic generative AI strategy looks like for your contact center. You’ll discover how AI can behave like your best agents, a framework to get started, and how to use AI to achieve transformative results.

ebook
5 minutes
Thumbnail image for an ebook called "Identifying the Ideal Use Cases for Generative Agent".

Figuring out how to get started with a generative AI agent might seem like a daunting task. But it doesn’t have to be. Ensuring a successful deployment depends on choosing the best use cases to target first. We make it simple with a reliable, data-driven approach to identify interaction types with high automation potential.

ebook
5 minutes
dON’T TAKE OUR WORD FOR IT

See ASAPP in Action

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Real results

"GenerativeAgent™ provides support to agents at some of the world’s largest contact centers, leveraging the security and scale of AWS to deliver customer service that quickly solves customer pain points."

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Rich Geraffo, Vice President and Managing Director
AWS North America
Real results

"ASAPP's focus on deploying generative AI responsibly contributes to our shared vision of seamless people-AI collaboration, building public trust and achieving better outcomes."

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Jay Persaud, Global Emerging Technology Ecosystem Leader
Ernst & Young
Real results

"ASAPP’s GenerativeAgent™ provides enterprises with an amazing opportunity to enable rich and highly contextualized customer experiences while reimagining contact centers and agent empowerment.”

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Andrew Duncan, CEO
Infosys Consulting
PRODUCT TOUR

See how ASAPP’s Agentic AI can enhance your customer support operations. Take our interactive product tour today!

GenerativeAgent

Automate resolutions, not just conversations

GenerativeAgent resolves complex customer issues across voice and chat, surpassing the capabilities of traditional agents.

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ASAPPMessaging

Chat & Self-Service Platform

ASAPPMessaging drives digital adoption through self-service automation and agent efficiency.

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Contact Us

Schedule a Call to Learn How ASAPP Can Help You:

  • Automate customer service tasks with Agentic AI
  • Increase operational efficiency with intelligent decision-making
  • Improve customer satisfaction with 24/7 availability
  • Know when to escalate to a human agent

Complete this form to schedule your introductory call.